Strategic Sales Ops & CRM Analyst

Fiber Systems International; Allen (TX); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, dental & vision

Paid time off

Health Savings Account

Job summary

Amphenol Fiber Systems International, based in Allen, Texas, seeks a Business Analyst – Sales Operations & CRM to support the commercial organization through data management, process discipline, and cross-functional collaboration with Sales Managers, the Quoting Team, and leadership.

This early-career role emphasizes Excel proficiency, data quality, and proactive follow-up to keep forecasts and CRM records current, enabling better business decisions without direct quota responsibility.

Qualifications

• Bachelor's degree in Business, Finance, Supply Chain, Engineering, or a related field.
• 0–3 years of professional experience in business analysis, sales operations, finance, customer service, or a related analytical role.
• Advanced proficiency with Microsoft Excel, PivotTables, lookup functions, charts, and data organization.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to data accuracy.
• Comfortable following up with multiple stakeholders and driving completion of assigned actions.

Responsibilities

• Maintain and organize the quote pipeline from quotation through order.
• Collaborate with Sales Managers to collect, update, and validate sales forecasts.
• Proactively follow up with Sales Managers to ensure forecast commitments and CRM records remain current.
• Coordinate closely with the Quoting Team to monitor quote status, aging, and follow-up activities.
• Track and report quote-to-order conversion metrics, quote aging, forecast accuracy, and other commercial KPIs.
• Prepare recurring dashboards and reports for commercial leadership using Excel and CRM reporting tools.
• Maintain CRM data quality by identifying incomplete, duplicate, or outdated information and coordinating corrective actions.
• Support CRM governance by ensuring opportunities, customer contacts, and activities follow established business processes.
• Identify opportunities to improve reporting, data quality, and sales processes through automation and standardization.
• Assist with sales meetings by preparing pipeline reviews, forecast reports, and action item tracking.
• Serve as the primary coordinator for commercial data consistency across Sales, Customer Service, and the Quoting Team.
• Perform ad hoc analysis and reporting to support business decisions and commercial initiatives.

Skills

Advanced Excel

Organizational skills

Communication

Attention to detail

Stakeholder management

Education

Bachelor's degree in Business, Finance, Supply Chain, Engineering, or related field

Tools

Salesforce

Microsoft Dynamics

HubSpot

Power BI

Job description

Amphenol Fiber Systems International, based in Allen, Texas, seeks a Business Analyst – Sales Operations & CRM to support the commercial organization through data management, process discipline, and cross-functional collaboration with Sales Managers, the Quoting Team, and leadership.

This early-career role emphasizes Excel proficiency, data quality, and proactive follow-up to keep forecasts and CRM records current, enabling better business decisions without direct quota responsibility.