Strategic Sales Operations Lead (Remote)

Socket.dev; Boston (MA); Hybrid; USD 123,000 - 173,000; Full time

Benefits offered by this job

Market-competitive salary

Stock options

12 paid holidays

Flexible PTO

401K with ezCater match

Health/dental/FSA

Long-term disability insurance

Mental health resources

Remote-hybrid work from Boston office/

Employee meal program

Autonomy and responsibility

Job summary

ezCater, the #1 food tech platform for workplaces in the US, seeks a Strategic Sales Operations Lead in Boston. You will partner with Sales Ops leaders, drive cross-functional initiatives, and design scalable governance for GTM processes and CRM systems.

You'll work with executives to translate strategy into analytics, define KPIs, and roll out AI-powered improvements. This hybrid role offers substantial ownership and remote flexibility.

Qualifications

• 5–8+ years in sales operations or related roles with cross-functional project leadership.
• Experience partnering with senior leaders on strategic decisions.
• Strong CRM reporting and data interpretation skills.
• Ability to design models for territories, capacity, funnel or incentives.
• Familiarity with AI-powered sales tools and automation ideas.
• Excellent written and verbal communication with executives and ICs.

Responsibilities

• Translate strategic goals into analytical frameworks and project charters.
• Lead end-to-end delivery of large cross-functional initiatives.
• Structure projects into workstreams and guide ICs and partners.
• Co-design sales process governance and standardize core processes.
• Own process design for CRM systems and data cleanliness.
• Identify opportunities to apply AI and automation in sales.
• Define KPI frameworks and help build dashboards used by leadership.
• Serve as strategic partner to Sales, Marketing, Product, Finance, and Ops.
• Set documentation standards and bring best practices to the organization.

Skills

Cross-functional leadership

CRM reporting

Data analysis

Strategic thinking

Communication

Project management

Sales operations

Stakeholder management

Tools

Salesforce

HubSpot

Sigma

Excel

Job description

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

The Strategic Sales Operations Lead is responsible for high-impact strategic initiatives that shape how our sales organization operates and grows. You'll partner closely with Sales Operations leadership, lead complex cross-functional projects, build scalable processes and governance, and turn data into clear, actionable recommendations. This role has no direct reports, but you'll provide project leadership, mentoring, and coaching for other ICs and cross-functional partners, including Implementation.

What You'll Do:

• Partner with Sales Operations leadership to translate strategic goals into analytical frameworks and project charters, leading deep-dive analyses on coverage, pipeline health, and motion performance.
• Own end-to-end delivery of large, cross-functional initiatives - GTM resets, new role/motion launches, coverage redesign, incentive changes - from problem definition through implementation and measurement.
• Structure projects into workstreams and provide direction to other ICs and cross-functional partners contributing to them.
• Co-design and maintain sales process governance (stage definitions, rules of engagement, approval paths), and lead efforts to standardize core processes across teams.
• Own process design for HubSpot and Salesforce, partnering with CRM admin teams on data cleanliness and feature rollout.
• Identify opportunities to apply AI and automation to sales processes, partnering with CRM/Systems to pilot and roll out responsibly.
• Defines KPI frameworks for strategic initiatives and assists with the builds of dashboards/reports (Sigma, Salesforce, HubSpot) that leadership actually uses to track adoption and performance.
• Serve as a strategic partner to leaders across Sales, Marketing, Product, Finance, and Operations, leading working sessions and decision forums.
• Help set standards for documentation and strategic analysis, and bring outside best practices into the organization.

What You Have

• 5-8+ years in sales operations, sales strategy, revenue operations, consulting, analytics, or related roles, with a track record of leading complex, cross-functional projects that improved sales performance or GTM alignment.
• Experience partnering directly with senior leaders (Sales Directors, VPs, Finance) on strategic decisions.
• Strong analytical capabilities with proven expertise in building and interpreting CRM reports, as well as leveraging complex datasets to extract key insights.
• Ability to design and interpret models related to territories, capacity, funnel performance, or incentives.
• Familiarity with AI-powered sales/GTM tools and curiosity for where automation can improve efficiency and data quality.
• Excellent written and verbal communication skills, with the ability to turn complex analysis into clear narratives for executives and ICs alike.
• Strong facilitation and cross-functional influence skills — comfortable driving alignment across groups with competing interests.
• Highly organized, systems-oriented thinker, comfortable with ambiguity and biased toward scalable solutions over one-off fixes.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $123,000–$173,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You’ll Get from Us:

You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

• Market competitive salary
• stock options that you’ll help make worth a lot
• 12 paid holidays
• flexible PTO
• 401K with ezCater match
• health/dental/FSA
• long-term disability insurance
• mental health and family planning resources
• remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
• a tremendous amount of responsibility and autonomy
• wicked awesome co-workers
• employee meal program (and many more goodies) when you’re in our office
• knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

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