Strategic Risk & Claims Transformation Lead

U.S. Bank; Northern (KY); Hybrid; USD 105,000 - 124,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Job summary

U.S. Bank is seeking an experienced professional to independently lead complex, long-term strategic initiatives within Enterprise Fraud Claims and Disputes.

You will align business needs with regulatory expectations, develop requirements, and guide prioritization across multiple stakeholders to modernize claims processes. The role emphasizes risk-aware decision making, cross-functional collaboration, and applying AI and automation to improve customer experiences while maintaining compliance.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Typically 8 or more years of experience in regulatory compliance activities.
• Demonstrated experience independently leading large-scale, complex, or long-term strategic initiatives.
• Practical experience applying AI, automation, business rules or logic, modeling, model governance, or related capabilities to business initiatives.
• Experience supporting audits, partnering with auditors, gathering documentation and evidence, and representing business line interests.
• Strong business acumen, risk awareness, stakeholder management, and cross-functional collaboration skills.
• Experience translating business needs into requirements, recommendations, operating processes, or implementation plans.
• Agile experience is helpful but not required.

Responsibilities

• Lead highest-priority, long-term strategic initiatives in claims modernization and platform transformation.
• Develop initiative objectives, success measures, requirements, recommendations, and implementation plans with SMEs.
• Assess risks, dependencies, and tradeoffs to support prioritization decisions.
• Support compliance reviews and audits by partnering with auditors and control functions.
• Apply business acumen and risk awareness to evaluate impact on operations and regulatory expectations.
• Partner across functions to move initiatives from concept to implementation.
• Identify AI, automation, and governance opportunities within claims and fraud initiatives.
• Provide fresh perspectives on modernization, workflow design, and future-state processes.

Skills

Regulatory compliance

Strategic leadership

Audit support

Risk awareness

Cross-functional collaboration

AI/automation familiarity

Agile experience

Education

Bachelor’s degree or equivalent

Job description

U.S. Bank is seeking an experienced professional to independently lead complex, long-term strategic initiatives within Enterprise Fraud Claims and Disputes.

You will align business needs with regulatory expectations, develop requirements, and guide prioritization across multiple stakeholders to modernize claims processes. The role emphasizes risk-aware decision making, cross-functional collaboration, and applying AI and automation to improve customer experiences while maintaining compliance.