Strategic Resource Management Lead, Americas

Palo Alto Networks; Plano (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Palo Alto Networks, based in the United States, seeks a Senior Services Resource Manager to lead capacity planning and delivery operations for a fast-growing SaaS/Enterprise portfolio. You will own the NAM/LATAM capacity model, forecast bench, and align staffing with SFDC pipelines and backlog data.

Collaborate with Practice Managers, Services Sales, and regional vendors to optimize delivery mix, enforce data hygiene, and drive margin targets while maintaining transparency in tools like Asana

Qualifications

• 6+ years of Professional Services Resource Management or Delivery Operations experience in a high-growth SaaS/Enterprise Software enterprise.
• Deep hands-on experience with enterprise PSA platforms (Clarizen/Planview) and data analytics tools (Tableau/Excel).
• Capacity forecast calibration, billable utilization (BU%) management, and revenue/margin optimization principles.
• Demonstrated adaptability to adopt AI tools (Gemini, SlackBots) to scale resourcing operations.
• Outstanding interpersonal, negotiation, and conflict-resolution skills with executives.
• Familiarity with managing operational milestones and project plans within Asana.
• Resource Management Certification (RMCP) strongly preferred.

Responsibilities

• Own the capacity model and resource forecasting rhythms across NAM/LATAM.
• Drive high-fidelity data hygiene and AI-enabled scheduling to minimize volatility.
• Partner with Vendor Management to optimize regional delivery and target margins.
• Operationalize AI tools to streamline headcount intake and meeting synthesis.
• Enforce policies to support enterprise financial targets and billable utilization goals.
• Lead quarterly skills audits in Clarizen to ensure staffing accuracy for Cortex/Cloud deployments.
• Maintain real-time project health visibility in Asana for executives.

Skills

Resource Mgmt

Delivery Ops

Capacity Forecasting

AI Tools

Stakeholder Mgmt

Project Transparency

Education

RMCP Certification

Tools

Clarizen

Planview

Tableau

Excel

Asana

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real‑world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Your Impact

• Americas Capacity Planning & Pipeline Interlock: Own the NAM/LATAM capacity model and resource forecasting rhythms. Partner with Practice Managers and Services Sales to align bench availability directly against SFDC sales pipelines, Quote Estimator (QE) templates, and backlog data.
• PSA & Schedule Hygiene Enforcement: Drive high‑fidelity data hygiene by deploying automated lookahead routines and operationalizing AI tools to minimize scheduling volatility.
• Subcontractor Strategy & Regional Vendor Management: Partner with Vendor Management to optimize regional vended delivery, supporting our target of a subcontracted vended services mix while driving target margin thresholds.
• Agentic AI & Workflow Enablement: Operationalize modern AI tools across daily resourcing cadences to streamline headcount intake, automate meeting synthesis, and eliminate transactional friction.
• Margin & Commercial Execution: Actively enforce operational policies that support our enterprise financial targets, including billable utilization benchmarks.
• Skills Inventory & Governance: Lead quarterly skills matrix audits in Clarizen to ensure accurate staffing of domain expertise on high‑complexity Cortex and Cloud customer deployments.
• Cross‑Functional Collaboration & Transparency: Maintain transparent, real‑time tracking for all regional RMO projects and milestones in Asana, providing executive leadership with continuous visibility into project health and risk mitigation.

Your Experience

• Domain Expertise: 6+ years of Professional Services Resource Management or Delivery Operations experience within a high‑growth SaaS/Enterprise Software enterprise.
• PSA & Technical Proficiency: Deep hands‑on experience with enterprise PSA platforms (Clarizen/Planview) and data analytics tools (Tableau/Excel).
• Capacity Modeling & Financial Acumen: Strong expertise in capacity forecast calibration, billable utilization (BU%) management, and revenue/margin optimization principles.
• AI & Process Modernization: Demonstrated adaptability and eagerness to adopt AI tools (Gemini, SlackBots, automated sweepers) to scale resourcing operations.
• Stakeholder Management: Outstanding interpersonal, negotiation, and conflict‑resolution skills with a proven track record of building high‑trust partnerships with PS Practice Managers and Executives.
• Project Transparency: Familiarity with managing operational milestones and project plans within Asana.
• Certifications: Resource Management Certified Professional (RMCP) certification strongly preferred.

Qualifications

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non‑sales roles) or base salary + commission target (for sales/com‑missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

• /yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.