Strategic Renewal Leader & Client Success Architect

N. Harris Computer Corporation - USA in; Madison (WI); Hybrid; USD 95,000 - 140,000; Full time

Job summary

Apex42, part of Harris Computer, is seeking a Senior Client Success & Renewals Manager to lead strategic renewal initiatives and grow recurring revenue for a portfolio of enterprise clients.

You will coach a hybrid team, own renewal outcomes, and develop playbooks that standardize renewal processes across the Client Success organization while partnering with Sales, Product, and Support to maximize client value.

Qualifications

• Proven experience managing and retaining a portfolio of long-term clients.
• Strong ability to build trusted relationships and act as a strategic partner.
• Experience leading commercial conversations including renewals and pricing discussions.

Responsibilities

• This is a hybrid 'player-coach' role, responsible for your own accounts and building renewal capability for the entire CS team.
• Own the relationship and renewal outcomes from start to finish for your portfolio.
• Build and maintain trusted relationships, serving as a strategic partner who understands client goals and success criteria.
• Guide clients on configuration, data integrity, and best practices to realize value from the platform.
• Proactively manage client health through lifecycle, conduct QBRs, and track key metrics.
• Facilitate the renewal process, identify renewal risks, and partner with Sales on strategy to ensure on-time renewals.
• Act as the client’s internal advocate, collaborating with Sales, Product, and Support to meet needs.
• Develop and iterate the Renewal Playbook to standardize processes across the CS organization.
• Coach CS peers on negotiation tactics, objection handling, and renewal best practices.
• Deliver accurate renewal forecasting with CS leadership, analyzing data to inform broader strategy.
• Champion a culture of commercial awareness to identify expansion opportunities.

Skills

Portfolio management

Client relationships

Contract renewals

Negotiations

Strategic consulting

Job description

Apex42, part of Harris Computer, is seeking a Senior Client Success & Renewals Manager to lead strategic renewal initiatives and grow recurring revenue for a portfolio of enterprise clients.

You will coach a hybrid team, own renewal outcomes, and develop playbooks that standardize renewal processes across the Client Success organization while partnering with Sales, Product, and Support to maximize client value.