Strategic Relationship Manager

gpac; Garner (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Vehicle Package - Truck and Gas card

Competitive compensation and benefits

Paid time off

401(k) with Roth, employer match, and

Job summary

gpac is seeking a Strategic Relationship Manager in agriculture finance to oversee large, valuable customer relationships. You will manage portfolio performance, renewals, and cross-functional collaboration to deliver exceptional service to agricultural business owners.

With 7+ years in related fields, you will leverage strong financial acumen, CRM proficiency, and stakeholder management to expand operating line credits while coordinating with Credit, Operations, and Legal teams.

Qualifications

• 7+ years of experience in relationship management, commercial lending, agricultural finance, banking, or related account management.
• Experience managing high-value customer relationships preferred.
• Strong understanding of financial statements, commercial lending, and portfolio management.
• Ability to build trusted relationships with business owners and executive-level customers.
• Excellent communication, negotiation, organizational, and problem-solving skills.
• Ability to assess opportunities and risks with sound judgment.
• Willingness to travel as needed to support customer relationships.

Responsibilities

• Manage approximately 20-30 strategic, high-value customer relationships as the primary day-to-day contact.
• Develop understanding of each customer's operations, financial performance, financing needs, and goals.
• Build lasting relationships through proactive communication and responsive service.
• Drive customer retention and expand existing relationships and originations of operating lines of credit.
• Lead annual renewals, including pricing discussions, term negotiations, and documentation coordination.
• Coordinate with Credit, Operations, Legal, and other internal teams for a seamless customer experience.
• Monitor portfolio performance, credit utilization, and risk indicators; elevate concerns as needed.
• Maintain accurate records and provide portfolio insights and updates to leadership.

Skills

Relationship management

Commercial lending

Financial statements

CRM systems (HubSpot)

Microsoft Office

Customer relationship building

Travel readiness

Education

Bachelor's degree in Business/Finance/Agriculture or related field

Tools

HubSpot CRM

Microsoft Office

Job description

Strategic Relationship Manager - Agricultural Finance

An agricultural finance company is seeking an experienced Strategic Relationship Manager to manage its largest and most valuable customer relationships. This role combines strategic account management, customer retention, portfolio oversight, and annual renewals while delivering exceptional service to agricultural business owners.

The company specializes in agricultural operating lines of credit, with approximately 90% of sales efforts focused on operating lines. Additional real estate and equipment financing opportunities are supported through funding partners.

Key Responsibilities

• Manage approximately 20-30 strategic, high-value customer relationships as the primary day-to-day contact.
• Develop a thorough understanding of each customer's operations, financial performance, financing needs, and long-term goals.
• Build lasting relationships through proactive communication, regular engagement, and responsive service.
• Drive customer retention and identify opportunities to expand existing relationships and originate operating lines of credit.
• Lead annual renewals, including pricing discussions, term negotiations, documentation coordination, and customer communications.
• Partner with Credit, Operations, Legal, and other internal teams to provide a seamless customer experience.
• Coordinate timely collection of financial statements, required reporting, and supporting documentation.
• Monitor portfolio performance, credit utilization, and emerging risk indicators; elevate concerns appropriately.
• Resolve customer issues and support adoption of the customer portal and related technology.
• Maintain accurate account records, forecasts, activity updates, and opportunities in HubSpot CRM.
• Provide leadership with portfolio insights, retention metrics, and strategic account updates.
• Participate in regional meetings and collaborate on improvements to processes and customer service.

Qualifications

• 7+ years of experience in relationship management, commercial lending, agricultural finance, banking, or related account management.
• Experience managing high-value customer relationships preferred.
• Strong understanding of financial statements, commercial lending, and portfolio management.
• Ability to build trusted relationships with business owners and executive-level customers.
• Excellent communication, negotiation, organizational, and problem-solving skills.
• Ability to assess business opportunities and potential risks while exercising sound judgment.
• Experience with CRM systems, preferably HubSpot, and proficiency in Microsoft Office.
• Ability to work independently and collaborate across departments.
• Willingness to travel as needed to support customer relationships.
• Bachelor's degree in Business, Finance, Agriculture, or a related field preferred.

Compensation & Benefits

• Vehicle Package - Truck and Gas card
• Competitive compensation and benefits package
• Paid time off
• 401(k) with Roth, employer match, and vesting

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.