Strategic Quality & Compliance Leader

Vista Care; Pierre (SD); On-site; USD 85,000 - 120,000; Full time

Job summary

Vista Care in Pierre, SD seeks a Quality and Compliance Leader (Full-Time) to drive quality improvement and ensure regulatory compliance across multiple programs/states. You will lead investigations, monitor quality indicators, coordinate audits, and guide safety initiatives with a data-driven approach.

The role requires 4+ years of relevant experience, knowledge of process improvement methodologies, and the ability to travel as needed.

Qualifications

• Must be at least 18 years of age.
• 4+ years of relevant experience.
• Knowledge of and implementation experience of process improvement methodologies.
• Ability to handle complex issues and problems.
• Possess comprehensive knowledge of subject matter.
• Provide knowledgeable leadership and coaching to operations and quality team members.
• Self-motivation and the ability to identify and complete needed tasks without direct supervision.
• Valid driver’s license and clear driving record if position requires transport of persons served.
• Successful completion of a caregiver background check and required.
• Ability to successfully complete all federal, state, and local requirements.

Responsibilities

• Leads continuous quality improvement, training, and accreditation/licensure/survey/policies in IDD service and customer satisfaction.
• Evaluates and identifies key drivers for systemic deficiencies, and takes a systematic, data-driven approach to maintaining and improving safety and quality.
• Oversees committee functions for assigned regions.
• Completes and/or directs investigation processes, including debriefs, tracking, root cause analysis, corrective action follow-up, and remediation monitoring closure.
• Prepares and coordinates activities for external audits, surveys, state compliance reviews, and corrective action planning.
• Completes and/or directs internal monitoring activities, including mock surveys, program snapshots, environmental reviews, on-site visits, and compliance monitoring.
• Completes and/or directs satisfaction surveys and quality of life surveys.
• Monitors EHR and quality management system utilization and compliance; analyzes incident trends and operational data to inform improvements.
• Completes and/or directs policy/addendums for assigned regions.
• Compiles and analyzes data for regions, dashboards, incident trends, and performance indicators.
• Prepares and facilitates weekly operational quality meetings.
• Achieve performance competence.
• Performs quality reviews across all programs and identifies trends in defects or errors.
• Attention to detail and organizational skills.
• Excellent communication, presentation, and interpersonal skills.
• Acts in accordance with Vista Care Values and serves as a role model.
• Performs other duties as assigned by Vista Care leadership.
• Strategic and innovative problem solver who aligns with Vista Care Mission, Vision, and Values.
• Maintains professionalism and confidentiality.
• Ability to function in a high-paced, stressful environment.
• Ability to communicate professionally across departments.
• Adaptability to organizational changes and willingness to be a change agent.

Skills

Process improvement

Leadership

Data analysis

Communication

Problem solving

Project management

Education

High School Diploma or GED

College degree preferred

5+ years experience in lieu of degree

Job description

Vista Care in Pierre, SD seeks a Quality and Compliance Leader (Full-Time) to drive quality improvement and ensure regulatory compliance across multiple programs/states. You will lead investigations, monitor quality indicators, coordinate audits, and guide safety initiatives with a data-driven approach.

The role requires 4+ years of relevant experience, knowledge of process improvement methodologies, and the ability to travel as needed.