Quality and Compliance Leader

Vista Care; Pierre (SD); On-site; USD 85,000 - 120,000; Full time

Job summary

Vista Care in Pierre, SD seeks a Quality and Compliance Leader (Full-Time) to drive quality improvement and ensure regulatory compliance across multiple programs/states. You will lead investigations, monitor quality indicators, coordinate audits, and guide safety initiatives with a data-driven approach.

The role requires 4+ years of relevant experience, knowledge of process improvement methodologies, and the ability to travel as needed.

Qualifications

• Must be at least 18 years of age.
• 4+ years of relevant experience.
• Knowledge of and implementation experience of process improvement methodologies.
• Ability to handle complex issues and problems.
• Possess comprehensive knowledge of subject matter.
• Provide knowledgeable leadership and coaching to operations and quality team members.
• Self-motivation and the ability to identify and complete needed tasks without direct supervision.
• Valid driver’s license and clear driving record if position requires transport of persons served.
• Successful completion of a caregiver background check and required.
• Ability to successfully complete all federal, state, and local requirements.

Responsibilities

• Leads continuous quality improvement, training, and accreditation/licensure/survey/policies in IDD service and customer satisfaction.
• Evaluates and identifies key drivers for systemic deficiencies, and takes a systematic, data-driven approach to maintaining and improving safety and quality.
• Oversees committee functions for assigned regions.
• Completes and/or directs investigation processes, including debriefs, tracking, root cause analysis, corrective action follow-up, and remediation monitoring closure.
• Prepares and coordinates activities for external audits, surveys, state compliance reviews, and corrective action planning.
• Completes and/or directs internal monitoring activities, including mock surveys, program snapshots, environmental reviews, on-site visits, and compliance monitoring.
• Completes and/or directs satisfaction surveys and quality of life surveys.
• Monitors EHR and quality management system utilization and compliance; analyzes incident trends and operational data to inform improvements.
• Completes and/or directs policy/addendums for assigned regions.
• Compiles and analyzes data for regions, dashboards, incident trends, and performance indicators.
• Prepares and facilitates weekly operational quality meetings.
• Achieve performance competence.
• Performs quality reviews across all programs and identifies trends in defects or errors.
• Attention to detail and organizational skills.
• Excellent communication, presentation, and interpersonal skills.
• Acts in accordance with Vista Care Values and serves as a role model.
• Performs other duties as assigned by Vista Care leadership.
• Strategic and innovative problem solver who aligns with Vista Care Mission, Vision, and Values.
• Maintains professionalism and confidentiality.
• Ability to function in a high-paced, stressful environment.
• Ability to communicate professionally across departments.
• Adaptability to organizational changes and willingness to be a change agent.

Skills

Process improvement

Leadership

Data analysis

Communication

Problem solving

Project management

Education

High School Diploma or GED

College degree preferred

5+ years experience in lieu of degree

Job description

Job Title: Quality and Compliance Leader, Full-Time Exempt

Department: Quality

Reports To: Quality Manager

Date: April 2026

Job Summary

The Quality & Compliance Leader serves as a member of the Quality team by leading efforts associated with Vista Care’s compliance and quality improvement programs and initiative to multiple programs in multiple states.

Duties and Responsibilities

• Leads continuous quality improvement, training, and accreditation/licensure/survey/policies in IDD service and customer satisfaction
• Evaluates and identifies key drivers for systemic deficiencies, and takes a systematic, comprehensive, and data-driven approach to maintaining and improving safety and quality
• Oversees committee functions for assigned regions
• Completes and/or directs the investigation process, including immediate debriefs, investigation tracking, root cause analysis, corrective action follow-up, final debriefs, and remediation monitoring closure
• Prepares and coordinates activities for all external audits, external surveys, state compliance reviews, and corrective action planning related to findings
• Completes and/or directs the completion of internal monitoring activities, including mock surveys, program snapshots, environmental reviews, on-site visits, and compliance monitoring to identify areas of opportunity
• Completes and/or directs the completion of satisfaction surveys and quality of life surveys
• Monitors EHR and quality management system utilization and compliance; analyzes incident trends, medication errors, investigations, and operational data to inform and improve services
• Completes and/or directs the completion of policy and/or addendums for assigned regions
• Compiles and analyzes data for regions as requested, including dashboards, incident trends, investigation findings, and operational performance indicators
• Prepares and facilitates weekly operational quality meetings
• Achieve performance competence
• Performs quality reviews across all programs, analyzes data, and identifies trends in defects or errors as well as indicators of high quality and success. The above reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
• Attention to detail and exceptional organizational skills.
• Excellent communication, presentation, and interpersonal skills
• Acts in accordance with Vista Care Values, serving as a role model for others.
• Performs other duties as assigned by Vista Care leadership.
• Strategic and innovative problem solver who demonstrates the ability to make effective decisions that align with Vista Care Mission, Vision, and Values.
• Maintains a high degree of professionalism, including maintaining professional boundaries and adherence to confidentiality.
• Ability to function well in a high-paced, stressful environment.
• Ability to communicate professionally across all departments.
• Adaptability to organizational changes and the willingness to be a change agent.

Qualifications and Experience

• Must be at least 18 years of age.
• 4+ years of relevant experience
• Knowledge of and implementation experience of process improvement methodologies
• Ability to handle complex issues and problems
• Possess comprehensive knowledge of subject matter
• Provide knowledgeable leadership and coaching to operations and quality team members
• Self-motivation and the ability to identify and complete needed tasks without direct supervision
• Valid driver’s license and clear driving record in compliance with local, state, and federal regulations and Vista Care’s best practices required if position requires transport of persons served in a company owned vehicle. Authorization must be provided to Vista Care to obtain a DMV record which can be approved for coverage by our company insurance carrier.
• Successful completion of a caregiver background check and required.
• Ability to successfully complete all federal, state, and local requirements.

Scope of Supervision

• None

Education

• High School Diploma or GED Required
• A college, or university degree or the equivalent is required. Social services or similar fields preferred. However, five (5) or more years of relevant experience will be considered in lieu of a degree.

Working Conditions and Physical Requirements

• Ability to walk, bend, push, pull and lift repetitively during work hours
• Variable weekly hours to support operational needs including evenings, nights, weekends, and holidays.
• Willingness to travel overnight up to 50%
• Successful applicant(s) will be required to travel to the various programs as assigned under the direction of Vista Care leadership which may include across various states.
• Primarily time spent in home-like, residential settings with varying degrees of background noise.
• The possibility of exposure to blood borne pathogens exists if universal precautions are not followed.
• May require working under stressful conditions at times and handling emergencies.
• There will be pressure at times to meet scheduled appointments and deadlines and manage crisis situations.