Strategic Public Sector Tech Account Manager

Krasan Consulting Services; Springfield (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Krasan Consulting Services is seeking an experienced Account Manager to manage, retain, and grow strategic client relationships within Illinois state agencies, local government organizations, higher education institutions, and other public-sector entities.

You will serve as a trusted advisor to clients while ensuring customer satisfaction, identifying growth opportunities, and supporting technology modernization initiatives.

Qualifications

• : Bachelor's degree or higher in a related field.
• : Minimum of 5 years of experience in account management, client success, business development, consulting, or related client-facing roles.
• : Proven experience managing complex client relationships and strategic accounts.
• : Strong communication, presentation, and relationship-building skills.
• : Ability to work with executive, business, and technical stakeholders.
• : Understanding of IT services, managed services, software solutions, cloud computing, cybersecurity, or digital transformation initiatives.
• : Familiarity with public-sector procurement and vendor management is a plus.

Responsibilities

• Serve as the primary point of contact for assigned clients within Illinois public-sector organizations.
• Build long-term, trusted client relationships to drive satisfaction and loyalty.
• Develop relationships with executive leadership, agency directors, procurement officials, program managers, and key stakeholders.
• Conduct regular account reviews, strategic planning sessions, and performance updates.
• Facilitate executive-level discussions regarding client objectives and future initiatives.
• Ensure contract compliance and quality service delivery.
• Identify upsell, cross-sell, renewal, and expansion opportunities aligned with client needs.
• Develop strategic account plans focused on growth and retention.
• Collaborate with sales, delivery, and marketing teams to execute growth strategies.
• Support capture management activities for RFPs, RFIs, RFQs, and proposals.
• Identify opportunities for new Statements of Work and expanded services.
• Support business development through relationship mapping and account intelligence.

Skills

Account management

Client success

Business development

Communication

Stakeholder management

Analytical/problem-solving

IT domain knowledge

Education

Bachelor's degree in Business, Information Technology, Public Administration, or a related field

Tools

Pipedrive

ClickUp

Job description

Krasan Consulting Services is seeking an experienced Account Manager to manage, retain, and grow strategic client relationships within Illinois state agencies, local government organizations, higher education institutions, and other public-sector entities.

You will serve as a trusted advisor to clients while ensuring customer satisfaction, identifying growth opportunities, and supporting technology modernization initiatives.