Strategic Project Director - Client Delivery & Ops

Conduent; Milwaukee (WI); On-site; USD 97,790 - 127,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Employee discounts

Career growth

Paid training

PTO

Great work culture

Job summary

Conduent is seeking a Project Director to lead end-to-end delivery for external clients, ensuring contractual compliance, strong financial performance, and client satisfaction. The role oversees multi-site delivery teams and drives continuous improvement across centralized operations.

The position emphasizes governance, risk management, and growth initiatives, with onsite work in a dynamic, regulated environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• 10+ years in service delivery, operations, or client management; Director level preferred.
• Minimum 2 years of delivery management in a comparable org.
• Experience leading large, multi-site organizations.
• Strong track record managing contracts, SLAs, finances, and escalations.
• Ability to lead through complexity, ambiguity, and regulated environments.
• Proficiency with Microsoft 365 (Word, Excel, PowerPoint, Teams).

Responsibilities

• Lead delivery of contracted services to ensure full compliance with contractual obligations, SLAs, and performance metrics.
• Serve as the primary escalation point for clients, maintaining trusted executive-level relationships.
• Partner with clients to identify service improvements, operational efficiencies, and growth opportunities.
• Drive operational profitability, cost discipline, and margin improvement across assigned programs.
• Own delivery P&L inputs, including staffing models, productivity assumptions, and volume forecasting.
• Ensure delivery operations meet internal governance, audit, and compliance standards.
• Lead, develop, and coach Managers and cross-functional delivery teams.
• Establish clear performance expectations, conduct talent reviews, and drive accountability at all leadership levels.
• Build succession plans and strengthen leadership bench strength.
• Maintain strong account governance, ensuring adherence to contractual, regulatory, and security requirements.
• Identify delivery risks early and implement effective mitigation plans.
• Partner with audit, compliance, and legal teams during client reviews and audits.
• Support organic revenue growth through re-competes, add-ons, and scope expansions within defined thresholds.
• Champion continuous improvement, automation, and transformation initiatives to enhance quality, speed, and cost efficiency.

Skills

Client management

Leadership

Contract management

SLA management

Financial acumen

MS 365

Education

Bachelor's degree or equivalent

Job description

Conduent is seeking a Project Director to lead end-to-end delivery for external clients, ensuring contractual compliance, strong financial performance, and client satisfaction. The role oversees multi-site delivery teams and drives continuous improvement across centralized operations.

The position emphasizes governance, risk management, and growth initiatives, with onsite work in a dynamic, regulated environment.