Strategic Programs Lead: Tech & Ops Liaison

Bridgestone Americas, Inc.; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Bridgestone Americas, Inc. in Nashville seeks a Strategic Program Leader (SPL) to bridge the Amazon account team with Bridgestone's technology, product, and operations groups. You will translate customer needs into actionable tech solutions, support data integrations, and drive adoption across dealers and fleets.

The role requires 5+ years in related fields, tire industry experience, and strong analytics. Travel up to 25% and a collaborative, results-driven mindset are essential to success.

Qualifications

• Minimum 5 years of related experience with a bachelor's degree in management, sales, or related field.
• Experience in commercial or consumer tire industry required.
• 1–3 years in field sales, sales management, tech support, operations, or finance support in tires.
• Knowledge of tire management tools and BASys Fleet Inventory systems preferred.
• Proficiency with Word, PowerPoint, Excel, Outlook; familiarity with P&L statements.
• Bachelor's degree or equivalent work experience.
• Technical aptitude and ability to teach others.
• Strong track record of delivering results and self-motivation.
• Excellent written and verbal communication skills.

Responsibilities

• Residency in Nashville, TN area and up to 25% travel.
• Coaches and works with Peer Strategic Operations Leaders (SOLs) at the direction of the (SAL).
• Serve as the primary conduit between the Strategic Account team and internal technology, product management, engineering, analytics, and support teams.
• Translate customer operational requirements into documented business requirements, user stories, process flows, and technology enhancement requests.
• Ensure strategic initiatives and technology solutions align with Amazon's business objectives and operational needs.
• Facilitate prioritization discussions between customer stakeholders and internal development teams.
• Drive alignment between business strategy, operational execution, and technology roadmaps. Oversee timelines and commitments of cross functional teams
• Responsible for leveraging internal BCS IT offerings
• Manage cost performance management including tire Cost per mile, tire cost per unit, tire cost as percent of revenue
• Build strong business relationships and partnerships with assigned fleet(s)
• Partner directly with servicing dealer network to assure support of technology issues
• Resolve data and technology issues and seeks opportunities at Strategic Account
• Collect and report competitive TBR/retread market information
• Attend and play an active role in customer/industry associations

Skills

Five years experience

Tire industry experience

Field sales experience

Knowledge of tire management tools

BASys Fleet Inventory

MS Office

P&L understanding

Bachelor's degree

Mechanical aptitude

Delivery/results

Teaching/training ability

Self-motivated

Excellent communication

Education

Bachelor's degree

Equivalent work experience

Tools

BASys Fleet Inventory

MS Office

Job description

Bridgestone Americas, Inc. in Nashville seeks a Strategic Program Leader (SPL) to bridge the Amazon account team with Bridgestone's technology, product, and operations groups. You will translate customer needs into actionable tech solutions, support data integrations, and drive adoption across dealers and fleets.

The role requires 5+ years in related fields, tire industry experience, and strong analytics. Travel up to 25% and a collaborative, results-driven mindset are essential to success.