Strategic Program Manager - Federal Immigration Initiatives

Citizenship and Immigration Services; Troy (MI); Presencial; USD 95.000 - 130.000; Jornada completa

Descripción de la vacante

Citizenship and Immigration Services is seeking a Program Manager to lead major projects and initiatives that shape the administration of immigration benefits and services. The role calls for strategic planning, program design, and high-level coordination with leadership to drive improvements in customer service and organizational effectiveness.

The position requires experience in managing professional and administrative staff and making authoritative decisions on complaints and disciplinary

Formación

• 16. Qualifications are listed below in the ad text.

Responsabilidades

• Independently planning, designing and directing programs, major projects, and initiatives in support of an organization's strategic direction.
• Designs analyses, evaluates alternatives, and develops new or alternative strategies to improve customer service issues and priorities.
• Directing staff who perform professional, technical, and administrative work whose primary mission is the administration of immigration benefits and services.
• Communicating and liaising with leadership and managers at all levels concerning the operations and administrative programs of a field office.
• Making decisions related to informal complaints, grievances, and disciplinary actions.

Descripción del empleo

Citizenship and Immigration Services is seeking a Program Manager to lead major projects and initiatives that shape the administration of immigration benefits and services. The role calls for strategic planning, program design, and high-level coordination with leadership to drive improvements in customer service and organizational effectiveness.

The position requires experience in managing professional and administrative staff and making authoritative decisions on complaints and disciplinary