Program Manager

Citizenship and Immigration Services; Troy (MI); On-site; USD 95,000 - 130,000; Full time

Job summary

Citizenship and Immigration Services is seeking a Program Manager to lead major projects and initiatives that shape the administration of immigration benefits and services. The role calls for strategic planning, program design, and high-level coordination with leadership to drive improvements in customer service and organizational effectiveness.

The position requires experience in managing professional and administrative staff and making authoritative decisions on complaints and disciplinary

Qualifications

• 16. Qualifications are listed below in the ad text.

Responsibilities

• Independently planning, designing and directing programs, major projects, and initiatives in support of an organization's strategic direction.
• Designs analyses, evaluates alternatives, and develops new or alternative strategies to improve customer service issues and priorities.
• Directing staff who perform professional, technical, and administrative work whose primary mission is the administration of immigration benefits and services.
• Communicating and liaising with leadership and managers at all levels concerning the operations and administrative programs of a field office.
• Making decisions related to informal complaints, grievances, and disciplinary actions.

Job description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Program Manager, you will identify goals, objectives, critical milestones, and develop projects which serve as the basis for substantive changes in the organization and administration of its activities.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/22/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 10/22/2026. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Independently planning, designing and directing programs, major projects, and initiatives in support of an organization's strategic direction. Designs analyses, evaluates alternatives, and develops new or alternative strategies to improve customer service issues and priorities. Directing staff who perform professional, technical, and administrative work whose primary mission is the administration of immigration benefits and services. Communicating and liaising with leadership and managers at all levels concerning the operations and administrative programs of a field office. Making decisions related to informal complaints, grievances, and disciplinary actions.