Strategic Program Manager, Customer Initiatives

Georgia Institute of Technology; Atlanta (GA); On-site; USD 57,000 - 77,000; Full time

Job summary

The Georgia Tech Program Manager in Atlanta will coordinate cross‑functional programs, serving as the single point of contact for goals, deliverables, and schedules. Excellent communication and documentation are essential as you liaise with leaders, staff, and sponsors to keep programs on track.

You may supervise assigned staff and will develop and maintain program plans, performance criteria, and status updates to ensure value delivery for stakeholders across the university.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Up to two years of job-related experience.
• Strong communication and organizational skills.

Responsibilities

• Establish goals, objectives, and evaluation criteria for programs; evaluate program effectiveness on an ongoing basis.
• Manage day-to-day operational aspects of programs, including planning scheduling and monitoring activities; assist with developing and formalizing program scope; assign resources and set deadlines.
• Recommend, update, and support programmatic policies and procedures.
• Develop and maintain effective relationships with program sponsors, stakeholders, teams, and others to assess needs and existing program methodology.
• Research and identify funding and resources to support programs; track timelines and budgets, report status, and resolve or escalates issues as necessary.
• May assist with developing and distributing publications, resources, and program or marketing materials.
• Participate in strategic and operational planning for programs.
• Perform other job-related duties assigned.

Skills

Program development

Communications

Public speaking

Customer service

Office systems

Education

Bachelor's degree or equivalent combination of education and experience

High School Diploma/GED or Vocational School Diploma

Job description

The Georgia Tech Program Manager in Atlanta will coordinate cross‑functional programs, serving as the single point of contact for goals, deliverables, and schedules. Excellent communication and documentation are essential as you liaise with leaders, staff, and sponsors to keep programs on track.

You may supervise assigned staff and will develop and maintain program plans, performance criteria, and status updates to ensure value delivery for stakeholders across the university.