Strategic Program Manager – Cross-Functional Delivery

CarMax Business Services; Kennesaw (GA); On-site; USD 113,000 - 180,000; Full time

Benefits offered by this job

Sick leave and vacation

Holiday pay

Bonus eligibility

Job summary

CarMax Auto Finance is seeking a Manager of Program Management in Kennesaw, GA. This role leads moderately complex, cross-functional programs from initiation through implementation and transition, aligning stakeholders and driving planned outcomes.

You will translate objectives into coordinated plans, manage dependencies and risks, and deliver executive updates. The ideal candidate brings strong analytical and communication skills, experience with Agile/Waterfall or hybrid delivery, and the

Qualifications

• Bachelor’s degree or equivalent experience in program management, project management, business, technology, operations, finance, analytics, or a related field.
• 3-5+ years of experience leading cross-functional initiatives, business programs, technology-enabled change, process improvement, or program delivery.
• Demonstrated ability to independently lead moderately complex programs involving multiple teams or workstreams.
• Experience developing and managing integrated plans, milestones, dependencies, risks, decisions, governance, and implementation readiness.
• Ability to coordinate work across business and Technology teams and maintain accountability without formal authority.
• Working knowledge of business processes, operational workflows, systems, data, integrations, controls, and technology-delivery practices.
• Ability to recognize program impacts and engage the appropriate Product, Business Systems Analysis, Technology, Risk, or business owner.
• Demonstrated ability to facilitate decisions, resolve execution issues, manage competing priorities, and escalation appropriately.
• Experience coordinating release, adoption, communication, training, operational-readiness, and transition activities.
• Strong analytical, organizational, planning, and problem-solving skills.
• Strong written and verbal communication skills, including experience creating executive summaries, status reports, decision materials, and stakeholder communications.
• Ability to work independently, lead through influence, and build alignment across functions and organizational levels.
• Experience with Agile, Waterfall, or hybrid delivery approaches and program management tools preferred.
• Consumer finance, auto finance, operations, technology, risk, analytics, or process-improvement experience preferred.

Responsibilities

• Own end-to-end delivery of moderately complex, cross-functional programs, ensuring multiple workstreams are integrated, governed, and executed to achieve defined business outcomes.
• Translate approved business, product, or operational objectives into a cohesive program strategy and execution approach, including scope, outcomes, stakeholders, dependencies, risks, decisions, readiness needs, and success measures.
• Establish and lead program governance routines that create visibility, drive accountability, enable timely decisions, and keep business, Product, Technology, and control partners aligned.
• Manage cross-functional dependencies, tradeoffs, risks, blockers, and competing priorities across Product, Technology, Operations, Finance, Legal, Compliance, Risk, Analytics, Learning, Communications, and other partners.
• Integrate product direction, business requirements, technology plans, process impacts, controls, and implementation needs into a coordinated program plan that supports business readiness and adoption.
• Facilitate program-level decision-making and escalation by framing options, impacts, dependencies, risks, recommendations, and tradeoffs for appropriate leaders or decision owners.
• Lead implementation readiness and adoption planning across business and Technology teams, ensuring release coordination, communications, training, operational readiness, stabilization, and transition activities are aligned.
• Communicate program health, risks, decisions, outcomes, and business impact through concise executive-facing updates, dashboards, roadmaps, decision materials, and post-launch learnings.

Skills

Program management

Cross-functional leadership

Stakeholder alignment

Risk management

Communication

Agile/Waterfall delivery

Independent work

Education

Bachelor’s degree or equivalent in related field

Job description

CarMax Auto Finance is seeking a Manager of Program Management in Kennesaw, GA. This role leads moderately complex, cross-functional programs from initiation through implementation and transition, aligning stakeholders and driving planned outcomes.

You will translate objectives into coordinated plans, manage dependencies and risks, and deliver executive updates. The ideal candidate brings strong analytical and communication skills, experience with Agile/Waterfall or hybrid delivery, and the