Senior Cross-Functional Program Manager Equity Eligible

CarMax Business Services; Kennesaw (GA); On-site; USD 128,000 - 204,000; Full time

Benefits offered by this job

Bonus eligibility

Equity

Paid time off

Job summary

CarMax Auto Finance in Kennesaw, GA seeks a Senior Program Manager to lead complex cross-functional initiatives from discovery to implementation. You will partner across business, Product, Technology, Operations, Legal, Compliance, Finance, Risk, Learning, and Communications to frame problems and drive practical solutions.

The role requires deep problem solving, strong business fluency, and the ability to shape options involving process redesign, automation, data improvements, and AI-enabled

Qualifications

• Bachelor’s degree or equivalent experience in business, program management, technology, operations, finance, analytics, or a related field.
• 5+ years of experience leading complex cross-functional programs, business initiatives, technology-enabled change, process improvement, or transformation efforts.
• Demonstrated ability to take ownership of ambiguous problems, establish clarity, evaluate alternatives, synthesize complex information, and move work forward with limited direction.
• Experience facilitating discovery, solution-shaping, and decision-making discussions across business, Product, Technology, Operations, and control partners.
• Strong understanding of business processes, operational workflows, systems, data flows, integrations, controls, technology constraints, and the operational effects of technology changes.
• Ability to evaluate solution options involving process redesign, automation, reporting, data, integrations, configurable platforms, AI-enabled capabilities, or technology enhancements while identifying risks, dependencies, cross-functional impacts, and implementation considerations.
• Demonstrated ability to lead through influence, align stakeholders across functions and organizational levels, manage competing priorities, and facilitate decisions involving business value, feasibility, risk, resources, and timing.
• Strong written and verbal communication skills, including experience developing executive summaries, decision materials, solution recommendations, roadmaps, stakeholder communications, and implementation/adoption materials.

Responsibilities

• Clarify the business problem, outcomes, impacts, constraints, and gather facts to frame solutions.
• Lead problem-framing and solution-shaping by engaging business, Product, Technology, and analytical partners.
• Identify gaps, risks, dependencies, and opportunities across processes, data, and systems.
• Evaluate options across redesign, automation, reporting, AI-enabled capabilities, and integrations.
• Facilitate decisions by clarifying tradeoffs, risks, resources, and sequencing for end-to-end delivery.
• Coordinate governance, roadmaps, and status updates for executive audiences.
• Oversee implementation readiness and post-launch issue resolution.

Education

Bachelor’s degree

Job description

CarMax Auto Finance in Kennesaw, GA seeks a Senior Program Manager to lead complex cross-functional initiatives from discovery to implementation. You will partner across business, Product, Technology, Operations, Legal, Compliance, Finance, Risk, Learning, and Communications to frame problems and drive practical solutions.

The role requires deep problem solving, strong business fluency, and the ability to shape options involving process redesign, automation, data improvements, and AI-enabled