Strategic Program Manager

Incora; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

8 Paid Holidays + 2 Floating Holidays

Vacation time (up to 80 hours)

Sick time separate

FlexTime for exempt staff

Paid parental leave

Perkspot employee discounts

Group Life Insurance (1x salary)

Health plan options

401K with company match

Job summary

Incora is seeking a Strategic Program Manager to provide commercial and operational direction for designated chemical customer contracts, drive growth, manage a contract team, and ensure best-in-class service. The role emphasizes delivering profitable outcomes while aligning with Incora’s values and customer expectations.

You will collaborate with Sales to shape bids, forecast performance, and implement contract improvements across regions, travel as needed to customer sites.

Qualifications

• Bachelor's degree or 2–5 years related experience or equivalent combinations of education and experience.
• Significant experience in customer relationship management.
• Financially proficient with good business acumen.
• Excellent communication and influencing skills at all levels.
• Some people management and leadership experience.
• Experience in contract management/sales environment preferred.
• Change management experience preferred.

Responsibilities

• Lead contract management with responsibility for growth strategies, P&L, customer service levels and robust revenue & margin growth plans.
• Maintain and improve efficiency and effectiveness of the contract and its key processes.
• Work with Sales to develop bid strategies for new or renewals.
• Provide accurate business forecasts and annual operating plan inputs.
• Identify and implement process improvements to existing and new contracts.
• Mentor the team and develop performance evaluations and training.
• Travel between customers' sites as necessary.

Skills

Contract management

Customer relationship management

P&L management

Strategic planning

Communication skills

Leadership

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Copilot/AI tools

Job description

Our Incora Story is really taking off – we’d love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a Strategic Program Manager.

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

About Role

The Strategic Program Manager is accountable to provide the commercial & operational direction for nominated chemical customer contracts either by customer group or by region, within the contracts business unit. Accountable for the directing, managing & coordination of all contract activities within the given customer contracts and supporting functions to achieve the Company’s business goals. Responsible for the financial growth within customer accounts and maximizing opportunities to grow relationships. Manage a contract team to administer the day-to-day operational functions and deliver best in class customer service, build partnerships, and support the customer contracts. Most importantly you will be passionate about our Incora Values and exceeding customer expectations. Experience Courage Take ownership for issues and problems. Collaboration Share knowledge and experience with others Commitment – Focus on ensuring internal and external customer expectations are met in a timely way. Community – We value our world and everyone who shares it.

What Incora can offer you

• We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.
• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service.
• In addition, they will receive a separate amount of Sick Time.
• Full-Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hours of Exempt Sick time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
• Incora offers a 401K plan with company match.

About You

• Lead the contract management with responsibility for growth strategies, P&L, customer service levels and robust revenue & margin growth plans.
• Accountability and proactiveness to maintain and improve the efficiency and effectiveness of the Contract and its key processes.
• Work closely with the Sales Functions to develop bid strategies for new & renewals of contracted business.
• Contribute to Annual Operating Process; and provide accurate business forecasts on a regular basis.
• Identify and implement process improvements to existing and new contracts.
• Leading by example and enabling an environment where all employees can contribute to the best of their abilities.
• Support the environment for growth and progression for the people within the team.
• Negotiate renewals of customer contract agreements using Best Practice Terms & Conditions for Incora Closely monitoring sales, margin, costs, and inventory levels to meet or exceed budget ensuring accounts remain profitable.
• Conduct interviews, hire and train on-site personnel (when necessary to do so).
• Ensure longevity of a partnership culture in all Incora’s contracted customers.
• Responsible for the maintenance of the contract for the life of the contract.
• This element of the role will involve seamless communication to the functions of Planning and Procurement to ensure continuity of the supply of parts.
• To be responsible for developing key performance indicators for Contract Compliance, both externally with the Customer and internally for Financial Performance.
• Manage, support and mentor the team, providing effective & timely performance evaluations, conduct reviews and facilitate additional training and/or mentoring as appropriate.
• Ability to travel, as necessary, between customers’ sites.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree or 2-5 years related experience and training or equivalent combinations of education and experience, which may include sales, distribution and inventory management.
• Significant experience of customer relationship management
• Financially proficient to a good level
• High level of business acumen
• Excellent communication and influence skills at all levels.
• Some people management and leadership experience
• Previous experience working within a contract management/sales environment preferred.
• Change management experience preferrable.
• Must have and maintain own/reliable transportation and company-approved driving record.
• P&L Management
• Contract management.
• Supply Chain & Distribution Project leadership
• Excellent communication
• Influencing skills
• Good people manager
• Team motivator
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity

Additional Information

Each of these companies is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status. In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to apply for a position or to perform the essential functions of the role, please contact Human Resources at [e-mail] Incora™ is a leading, global provider of innovative supply chain solutions.

About Incora

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency