Customer Program Manager

Haas Group International, LLC; Santa Barbara (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

8 Paid Holidays

FlexTime policy

401K with company match

Group Life Insurance

Parental leave

Job summary

Incora seeks a Customer Program Manager to lead program operations, inventory strategy, and customer relations for JIT FSL initiatives. You will manage budgets, ensure on-time delivery, and drive continuous process improvements while maintaining strong partnerships with customers and suppliers.

The role requires supervisory experience, a focus on quality and compliance, and fluency with Microsoft Office and AI tools to boost productivity.

Qualifications

• Bachelor’s degree or equivalent required, with 3+ years related experience or training.
• Proven ability to deliver excellent customer service and real-time problem solving.
• Experience supervising others and driving process improvements.

Responsibilities

• Lead program operations and budget compliance for JIT FSL projects.
• Plan and prioritize facility workflow to ensure on-time inventory flow.
• Coordinate with customers and suppliers to maximize value-added services.
• Train and enforce AS9100 requirements and quality work instructions.
• Maintain document controls and compliance with regulations and policies.

Skills

Customer service

Problem solving

Supervisory experience

Process improvement

AI tools usage

Education

Bachelor’s degree or equivalent in related field

Tools

Microsoft Office (Excel/Word/PowerPoint)

Copilot or AI tools

Job description

Our Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking an exceptional Customer Program Manager here at Incora. As the leading supply chain solutions business in the aerospace industry our people Customers are at the heart of our business. The Customer Program Manager is accountable for ensuring the strategic objectives of the Program are developed, implemented, and consistently executed to provide error‑free, on‑time delivery of high‑quality products and optimum program profitability, while actively cultivating and sustaining valuable customer and supplier relationships. This role is responsible for orchestrating the above by continuously providing effective leadership in the areas of administration, infrastructure, and the development of efficiencies, process improvements and personnel, in support of a JIT Forward Stocking Location(s) (FSL). Additionally, responsibility includes ensuring streamlined operations, facility organization and competent personnel, in strong support of internal and external partnerships, fostering an atmosphere of trust and engagement through clear communications of individual and team accountabilities.

Key Activities

• Continuously promote and maintain positive working relationships with customers and suppliers to achieve the best exposure in the market, ensuring all opportunities to provide value‑added services to customers are actively pursued and negotiated.
• Direct Program operations, including inventory/stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s) Manage and maintain Program budgetary compliance and recommend annual budget changes, as needed.
• Plan, direct and prioritize JIT FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory, in direct response to customer specifics and ship date requirements.

About Role

• Implement, oversee and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as new process improvements and customer‑specific requirements.
• Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams together to discuss program strengths, deficiencies and opportunities for enhancements.
• Respond, investigate and immediately resolve communication failures or process deficiency claims against the FSL and re‑train or take actions necessary to ensure the occurrence is not repeated.
• Ensure document controls, processing and recordkeeping are in compliance with local, State and Federal regulations, as well as Incora recordkeeping policies, including, but not limited to training records, transaction reports and customer communications.
• Uphold Customer on‑site policies and compliance procedures, as applicable, in addition to Incora policies and procedure.
• Create, compile and analyze workflow, time and labor reports to recommend organizational changes and effective process improvements, where needed, and to meet current and projected commitments.
• Manage, coordinate or designate onsite FSL facilities, equipment and real estate maintenance, as applicable, maintaining cleanliness, personnel and/or product security, and organization throughout the facility.
• Engage directly with customers' auditors, as needed, to ensure accurate compliance and execution of the customers' specifications and requirements.
• Attend all company‑sponsored meetings.

About You

• Bachelor’s or management training, as required degree or 3+ years related experience and training; or equivalent combination of education and experience, which may include sales, distribution and inventory management.
• Demonstrated ability to provide excellent customer service/and real‑time problem‑solving strategies.
• Supervisory experience is required, with proven ability to motivate others to strive to meet or exceed objectives.
• Strong process management and process improvement skills and/or experience with JIT Contract programs- Aerospace industry product knowledge is required.
• In‑depth knowledge and experience in the use of integrated database systems and computer software, including Microsoft Office Suite tools, specifically, Word, Excel and PowerPoint, Access is a plus.
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity.
• Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

Incora Values

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others.
• Commitment – Focus on ensuring internal and external customer expectations is met in a timely way.
• Community – We value our world and everyone who shares it.

What Incora can offer you

• An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first‑class brand‑new environment but most importantly we will offer you the chance to become part of our Incora story.
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.
• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full‑Time employees.
• Full‑Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hours of Exempt Sick time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little help by offering a generous discount portal only available to Incora employees vis Perkspot.
• Employers paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers a 401K plan with company match.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. This is not a contract, expressed or implied.

Each of these companies is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status. In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities.

If you need an accommodation to apply for a position or to perform the essential functions of the role, please contact Human Resources at [e-mail].

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission‑critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on‑site customer services.

We pride ourselves on offering

• Industry‑leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency