Strategic Program Manager

Applied Materials; Gloucester (MA); Remote; USD 144,000 - 198,000; Full time

Job summary

Applied Materials is seeking a Strategic Program Manager to lead business development partnerships and digital customer programs. The role focuses on improving customer engagement and driving value through innovative digital solutions in manufacturing. Ideal candidates will have extensive experience in program management and a strong understanding of digital transformation.

Benefits

Comprehensive benefits package

Supportive work culture

Opportunities for personal and professional growth

Qualifications

• 7+ years of experience in strategic program management, business development, or customer success.
• Strong understanding of digital transformation in manufacturing and Industry 4.0.
• Proven track record in managing partner ecosystems and digital customer engagement programs.

Responsibilities

• Lead and coordinate high-impact business development partnerships.
• Align organizational initiatives with long-term goals.
• Oversee the digital customer journey from onboarding through adoption.

Skills

Strategic program management

Business development

Customer success

Communication

Stakeholder management

Agile program management

Education

Bachelor’s degree in Business, Engineering, Computer Science, or related field

MBA or similar advanced degree

Job description

**Who We Are**

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology, join us to Make Possible a Better Future.

**What We Offer**

Salary:

$144,000.00 - $198,000.00

Location:

Home / Mobile,MA-001

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (https://hrportal.ehr.com/applied/) .

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers.We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

**What You'll Do:**

SmartFactory Rx, a cutting-edge digital manufacturing solution, is transforming how factories operate through AI-driven actionable insights, advanced analytics, advanced productivity and automation. We are seeking a Strategic Program Manager to lead and coordinate high-impact business development partnerships and digital-first customer programs. This role is pivotal in scaling our reach and delivering exceptional value across the full customer lifecycle—from strategic partner enablement to digital onboarding and long-term adoption.

**Role Responsibilities:**

Program Leadership & Execution:

+ Aligning organizational initiatives with long-term goals.

+ Own the end-to-end execution of strategic initiatives involving SmartFactory Rx partners and enterprise customers.

+ Lead cross-functional teams across product, deployment, sales, customer success, and marketing to align execution with business goals.

+ Champion the QMS program to algin with business goals and customer requirements.

+ Drive digital-first program delivery models to improve customer time-to-value and lifecycle engagement with adherence to QMS and GMP.

Business Development Partner Programs:

+ Collaborate with strategic partners to co-develop go-to-market initiatives and joint value propositions.

+ Define and track KPIs for partner success, enabling measurable growth in market penetration and revenue.

+ Manage onboarding and enablement programs for channel and technology partners.

Customer Programs:

+ Oversee the digital customer journey from onboarding through adoption, success, and renewal.

+ Define and implement scalable customer engagement models, including self-serve, Applied led, and hybrid programs.

+ Ensure feedback from customer programs directly informs product development, technology and strategic priorities.

+ Monitoring progress against key performance indicators (KPIs).

Strategic Planning & Governance:

+ Develop and maintain program roadmaps, dashboards, and executive reporting.

+ Identify risks and dependencies across business development and customer portfolios and implement mitigation strategies.

+ Serve as a key advisor to senior leadership on program performance and strategic impact.

+ Conduct thorough debriefing sessions and develop a robust system for continuous program improvement

Minimum Qualifications:

+ Bachelor’s degree in Business, Engineering, Computer Science, Communications or a related field; MBA or similar advanced degree is a plus.

+ 7+ years of experience in strategic program management, business development, or customer success—preferably in SaaS, digital manufacturing, or industrial software.

+ Strong understanding of digital transformation in manufacturing and the Industry 4.0 ecosystem.

+ Proven track record in managing partner ecosystems and digital customer engagement programs.

+ Excellent communication and stakeholder management skills, including experience working with C-level executives.

+ Expertise in agile program management, change management, and metrics-driven monitoring and execution.

**Additional Information**

**Time Type:**

Full time

**Employee Type:**

Assignee / Regular

**Travel:**

Yes, 20% of the Time

**Relocation Eligible:**

No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site (https://www.appliedmaterials.com/us/en/careers.html) accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.