Strategic Procurement & Client Engagement Lead

Infosys; Houston (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

Infosys BPM Limited, a subsidiary of Infosys, seeks a Senior Operations Manager - Sourcing & Procurement in Houston, TX. The role is on-site and focuses on leading strategic account management, client engagement, and delivery governance across multiple business units.

Responsibilities include pursuing new business within accounts, developing proposals and SOWs, managing senior stakeholders, and guiding delivery teams to achieve value-driven outcomes while driving growth and risk mitigation.

Qualifications

• Bachelor’s degree or foreign equivalent required.
• At least 9 years of experience in job description.
• US work authorization without sponsorship required.

Responsibilities

• Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.
• Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.
• Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.
• Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.
• Conduct competitive analysis and market assessments for assigned client portfolios.
• Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.
• Lead executive meetings, customer visits, governance reviews, and engagement activities.
• Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.
• Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.
• Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.
• Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.
• Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.
• Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.
• Provide technical and managerial guidance to solution development and delivery teams.
• Support employee development through coaching, mentoring, training programs, and performance management processes.
• Participate in recruiting activities, including leading interview panels for senior-level positions.
• Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.
• Facilitate executive-level meetings to identify and develop new business opportunities.
• Drives customer growth, operational excellence, and long-term account success through governance and relationship management.

Skills

Strategic account management

Client relationship management

Proposal development

Contract management

Customer success

Risk management

Team leadership

Cross-functional collaboration

Business development

Executive communication

Education

Bachelor’s degree or foreign equivalent

Job description

Infosys BPM Limited, a subsidiary of Infosys, seeks a Senior Operations Manager - Sourcing & Procurement in Houston, TX. The role is on-site and focuses on leading strategic account management, client engagement, and delivery governance across multiple business units.

Responsibilities include pursuing new business within accounts, developing proposals and SOWs, managing senior stakeholders, and guiding delivery teams to achieve value-driven outcomes while driving growth and risk mitigation.