Strategic Process Improvement Manager (Shared Service Center)

Boston Children's Hospital; Westwood (MA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible schedules

Affordable health, vision, and dental insurance

Child care and student loan subsidies

Generous levels of time off

403(b) Retirement Savings plan

Pension

Tuition reimbursement

Discounted rates on T-passes

Generous time off

Job summary

A major children's healthcare facility in Massachusetts is seeking a Strategic Process Improvement Manager. You will manage transformation and innovation programs, ensuring compliance and improving financial performance. Ideal candidates will have a Master’s degree and 10 years of leadership experience in business process improvement within academic medical centers. This role offers competitive compensation and comprehensive benefits.

Qualifications

• 10 years of progressively responsible leadership in business process improvement.
• Experience within the revenue cycle operations of large academic medical centers.
• Strong written and oral communication with senior executives, physicians, and boards.

Responsibilities

• Manage strategic transformation and innovation programs.
• Lead cross-functional projects to optimize financial performance.
• Develop operational policies and procedures.
• Manage and coach project teams and engage Six Sigma community.
• Develop data management and analytics to support transformation initiatives.
• Present findings and progress at leadership meetings.
• Ensure initiatives align with hospital‑wide activities and regulatory standards.

Skills

Leadership and supervisory experience

Project management expertise

Strong written and oral presentation skills

Data analytics

Education

Master’s in Business Administration or Health Care Administration

Tools

Epic

Job description

Strategic Process Improvement Manager (Shared Service Center)

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The Shared Service Center’s Process Improvement and Innovation Team is responsible for tracking the evaluation, planning, oversight, implementation, and documentation of process and system improvement projects to improve the overall efficiency, quality, timeliness and cost-effectiveness of the SSC’s business operations and processes within the BCH’s Physician’s Organization.

Responsibilities

• Manage and plan strategic transformation and innovation programs (process, infrastructure, financial, inefficiency and non‑compliance) that address business challenges and achieve organizational goals and objectives for the PO, SSC and client orgs. Supplement business transformation plans, including goals and timelines for review and sponsorship by PO and Foundation/Dept Senior leadership. Identify resource needs including staff and equipment.
• Manage cross‑functional projects in key areas of the organization to optimize financial performance and ensure compliance with BCH Policy, Federal, and State regulations. Consult business PI teams in order to plan, implement, and evaluate process change initiatives aimed at improving the productivity, cost effectiveness and time‑efficiency of key business processes.
• Serve within the SSC in a management capacity, when needed in all key areas that have staffing deficiencies or require operational improvements. Develop operational policies and procedures and align these with Epic training.
• Manage team leads process and innovation teams. Supervise and lead staff on project teams. Create engagement with the enterprise’s Six Sigma community, through transformation projects – engaging, coaching and supporting their career development.
• Develop data management and analytics that support transformation and innovation initiatives. Lead the collaborative effort with subject matter experts including business process and IT designers, as well as user communities.
• Lead business process improvement teams and work with key leaders and clients to analyze and present findings and to project progress and outcomes at physician leadership and foundation leadership meetings.
• Ensure the integration of business process initiatives with other hospital‑wide activities and initiatives, and collaborate in efforts to formulate and comply with regulatory requirements, EPIC and financial systems standards and policies. Prepare ongoing and year‑end summary reports.
• Maintain and exhibit expertise in current and emerging business process improvement strategies, as well as data management and analysis methods including appropriate computer software apps, as well as sufficient knowledge of project‑planning techniques to ensure effective business process improvement.

Qualifications

• A Master’s in Business Administration, Health Care Administration or closely related field and 10 years of progressively responsible organization‑wide business process improvement leadership, preferably within the revenue cycle operations of large academic medical centers.
• Leadership and supervisory experience including project management expertise is required. Business Operations experience including revenue cycle, P & L experience is required.
• Strong written and oral presentation and communication skills with a demonstrated ability to work with senior executives, physician leadership, Board of Trustees and outside constituents are required.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T‑passes. Experience the benefits of passion and teamwork.

The posted pay range is Boston Children’s reasonable and good‑faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job‑related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T‑passes. Experience the benefits of passion and teamwork.