Process Improvement Specialist - Revenue Cycle

10 Children's Healthcare of Atlanta, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Children’s Healthcare of Atlanta seeks a senior quality improvement specialist to drive process enhancements across clinical and operational areas. You will lead Lean Six Sigma projects, develop performance metrics, and collaborate with physicians and leadership to deliver measurable outcomes.

The role requires a strong background in data analysis, Excel/SQL, and EPIC experience, with a focus on patient experience and financial impact.

Qualifications

• Bachelor's degree in healthcare, business, or related field.
• Master's degree in healthcare, business, engineering, or related field preferred.
• Six Sigma Green Belt or Epic Systems (revenue cycle) certification within one year of employment.
• Strong data analytics and facilitation skills with measurable impact.

Responsibilities

• Educates system employees and leaders on KPIs aligned to strategic goals.
• Facilitates Lean Six Sigma projects to reduce waste, improve utilization, and cut costs.
• Develops and maintains quality, service, and financial metrics for program assessment.
• Mentors teams and ensures consistent, high-quality service experiences.

Skills

Six Sigma

Lean methodology

Data analysis

SQL

Power BI

Process improvement

Project management

Statistical analysis

Communication

Education

Bachelor's degree

Master's degree

Tools

EPIC Systems

Excel

Power BI

Visio

Microsoft Access

Job description

Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:30 AM Shift End Time 5:00 PM Worker Sub-Type Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system clinical and operational functions. (Quality & CS Only): Develops, maintains, and provides service line scorecards and associated action plans to leadership. Consults with campus and service line teams and committees on outcomes, results, and improvement planning. Drives clinical process improvement to enhance and positively impact patient experience. Works directly with medical or surgical areas of care such as Emergency, Urgent Care, and Ambulatory Surgery.

Experience

Four years of experience in quality, process improvement, industrial engineering, or business analysis in healthcare Experience in revenue cycle, finance, or project management Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact

Preferred Qualifications

Master's degree in healthcare, business, engineering, or related field Certification in facilitation, process improvement, project management, or related field Management of large statistical data with proven analysis skills (e.g., clinical, operational, customer service) Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact Strong technical background, including advanced Excel skills (e.g., VLOOKUP, PivotTables, and working with large data sets/data lakes), ability to write SQL queries, proficiency with Power BI, and prior experience with EPIC.

Education

Bachelor's degree or 10 years of experience in revenue cycle at managerial level

Certification Summary

Six Sigma Green Belt or Epic Systems (revenue cycle) within one year of employment

Knowledge, Skills, and Abilities

Demonstrated critical thinking and process improvement skills Independent judgment and action skills in order to facilitate needed change in practice Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions Self-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneously Demonstrated supervisory, instruction, and/or mentoring skills Proficient in computer skills (e.g., Microsoft Word, PowerPoint, Access, Excel, Visio) Ability to write SQL queries Demonstrated statistical analysis skills (clinical, operational, customer service, financial) Prior experience with EPIC

Job Responsibilities

Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets. Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes. Communicates team recommendations effectively. Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff. Develops supporting instructional materials that enhance the learning objectives. Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance. Facilitates failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign. Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects. Develops quality, service, and financial metrics to assess the overall success of improvement efforts. Evaluates and implements new initiatives that assist in the achievement of system goals. Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, Six Sigma, and Lean. Participates in the achievement of organizational-directed department goals. Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals (Revenue Cycle).

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location

Address 1575 Northeast Expy NE Job Family Quality

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.