Strategic Portfolio Lead, Managed Services

Imprivata; Austin (TX); Hybrid; USD 94,000 - 120,000; Full time

Job summary

Imprivata is seeking a Portfolio Manager, Managed Services to oversee a diverse portfolio of healthcare technology services and drive strategic outcomes across Access Intelligence Platform programs. Based in a hybrid office setting (Waltham, MA; St.

Petersburg, FL; or Austin, TX), you will lead executive engagements, ensure program health, and align services with product innovation. The role requires 7+ years in managed services and strong leadership skills.

Qualifications

• 7+ years of experience in managed services, program management, or related roles within healthcare technology.
• Experience managing complex customer portfolios with multiple services or programs.
• Strong understanding of healthcare compliance domains, including patient privacy, drug diversion, and/or healthcare analytics.

Responsibilities

• Manage a portfolio of customers that are comprised of multiple managed service offerings, ensuring alignment to customer goals, contractual commitments, and long‑term success.
• Oversee Executive Business Reviews (EBRs) process, communicating program outcomes, value realization, and strategic recommendations to customer stakeholders.
• Oversee performance and health of AIP customer programs, identifying risks, trends, and opportunities across the portfolio.
• Drive strategic direction and evolution of Access Intelligence Platform programs, including Drug Diversion, Managed Privacy, and Analytics.
• Lead and standardize the Foundation Building process for new Access Compliance Managed Services customers, ensuring consistent execution across offerings.
• Coordinate customer kickoff, discovery, workflow definition, configuration readiness, training, documentation, and transition activities in accordance with the Foundation Building runbook.
• Oversee Foundation Building trackers, dashboards, milestones, risks, dependencies, and Salesforce updates to provide clear visibility into customer readiness and delivery status.
• Ensure each customer is transitioned to ongoing Managed Services with the required resources, customized data‑integrity tools, operating cadences, ownership, and escalation paths in place.
• Partner with Implementation, Customer Success, Support, Sales, Product, and Managed Services leaders to continuously improve Foundation Building playbooks and governance.
• Establish and maintain program standards, best practices, and governance models across Access Intelligence Platform offerings including standard foundation building across products.
• Partner with Program Managers to ensure consistent execution, performance tracking, and delivery of customer outcomes.
• Collaborate with Product Management, Technical Architecture, and Customer Success teams to align program capabilities with product enhancements and market needs.
• Lead cross‑program initiatives and special projects that improve scalability, efficiency, and customer value.
• Act as a senior escalation point for complex customer or program challenges, ensuring resolution and long‑term success.

Skills

Program management

Healthcare IT

Executive engagement

Stakeholder management

Leadership

Portfolio management

Cross-functional collaboration

Education

Bachelor's degree

Job description

Imprivata is seeking a Portfolio Manager, Managed Services to oversee a diverse portfolio of healthcare technology services and drive strategic outcomes across Access Intelligence Platform programs. Based in a hybrid office setting (Waltham, MA; St.

Petersburg, FL; or Austin, TX), you will lead executive engagements, ensure program health, and align services with product innovation. The role requires 7+ years in managed services and strong leadership skills.