Strategic Platform Services Product Manager

University of Utah; Salt Lake City (UT); On-site; USD 105,000 - 112,000; Full time

Job summary

University of Utah is seeking a Platform Services Tech Prod Mgr to identify customer needs and drive vision, execution, and business objectives for enterprise technology products. You will define product requirements, manage roadmaps, and collaborate with architects, security, procurement, and legal teams to ensure successful outcomes.

The role focuses on Microsoft 365, Google Workspace, Gemini, Voice services, CCaaS, Web apps, and databases, delivering measurable value for University of Utah

Qualifications

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
• Technical Product Manager, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Responsibilities

• Lead product strategy, vision, roadmap development, and lifecycle management for a portfolio of enterprise technology products and services through governance, adoption strategies, and success measures that deliver meaningful customer and organizational value.
• Productize vendor-provided technologies and platform capabilities into customer-focused enterprise products that address business needs and improve the user experience.
• Build and maintain strong relationships with customers, service owners, technical support teams, engineers, architects, legal counsel, privacy, security, procurement, and other stakeholders to understand needs, identify opportunities, and develop recommendations that inform product strategy, roadmap priorities, leadership decision-making, and successful product outcomes.
• Align product vision, roadmap priorities, backlogs, features, and enhancements with organizational goals, customer needs, business requirements, and organizational priorities.
• Evaluate emerging technologies, vendor roadmaps, industry trends, and market developments to identify opportunities and develop recommendations that guide product strategy and future direction.
• Develop and present business cases, cost models, product proposals, and strategic recommendations to leadership and other stakeholders.
• Develop and maintain multi-year product roadmaps for a portfolio of enterprise technology products, including Microsoft 365, Google Workspace, AI productivity platforms (Microsoft Copilot, Gemini, NotebookLM), Voice and CCaaS offerings, Web Application Platforms, Database Technologies, and related services.
• Define, track, and monitor product success metrics, leveraging data-driven insights to evaluate adoption, usage, customer satisfaction, and business impact.
• Drive successful product execution, adoption, and value realization through stakeholder engagement, cross-functional coordination, communication, education, and change management initiatives.
• Evaluate software licensing models, contractual obligations, compliance requirements, governance frameworks, and product entitlements to develop recommendations that support responsible use, long-term sustainability, organizational value, and informed leadership decision-making.
• Other duties as assigned.

Skills

Agile methodologies

Stakeholder management

Communication

Change management

Presentation

Education

Bachelor's degree or higher

Master's degree or equivalent

Job description

University of Utah is seeking a Platform Services Tech Prod Mgr to identify customer needs and drive vision, execution, and business objectives for enterprise technology products. You will define product requirements, manage roadmaps, and collaborate with architects, security, procurement, and legal teams to ensure successful outcomes.

The role focuses on Microsoft 365, Google Workspace, Gemini, Voice services, CCaaS, Web apps, and databases, delivering measurable value for University of Utah