Strategic Partnerships & Client Experience Lead

Triangle Smart Divorce; Cary (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Disability insurance

Life insurance

Dental and vision insurance

Maternity and paternity benefits

Casual dress code

Quarterly meetings with C-Suite

Professional development

Family-friendly environment

Job summary

Triangle Smart Divorce in Cary, NC seeks a dynamic Business Development lead to grow referral networks, enhance client experience, and increase firm visibility. You will build trusted relationships with attorneys, financial professionals, therapists, and community partners, turning introductions into lasting opportunities.

Reporting to the Director of Marketing and collaborating with the Legal Team, Intake, and Leadership, you will own referral pipelines, manage follow-ups, and identify

Qualifications

• At least four years of relevant professional experience in business development, account management, membership development, fundraising, hospitality or event sales, community relations, professional services, financial services, legal services, or another relationship-driven field.
• A demonstrated ability to initiate, develop, and maintain professional relationships over time.
• Strong follow-through and a reliable system for keeping contacts, commitments, and next steps organized.
• Comfort representing an organization with attorneys, professionals, community leaders, members of the media, clients, and prospective clients.
• Good judgment about which opportunities deserve time and money and which should be declined.
• Emotional steadiness and empathy when speaking with people experiencing stressful family situations.
• Strong written and verbal communication skills.
• Comfort using a CRM, spreadsheet, or similar system to maintain accurate relationship and activity data.
• Ability to work independently while collaborating across Teams.
• Ability to attend local meetings and events outside standard business hours.

Responsibilities

• Build and maintain relationships with family law attorneys, financial professionals, therapists, CDFAs, community organizations, and other aligned referral partners.
• Own a centralized referral pipeline with current contact information, relationship history, next steps, and follow-up dates.
• Create thoughtful follow-up plans so promising conversations become maintained relationships instead of names on a spreadsheet.
• Support referral campaigns for priority services, attorneys, and firm initiatives.
• Represent Triangle Smart Divorce at chamber events, bar functions, professional associations, referral meetings, and community events.
• Work directly with the Director of Marketing and Legal Team to identify priority audiences, referral opportunities, and relationships that support the Firm’s larger goals.
• Track which relationships and activities are producing qualified opportunities and help us make better decisions about where to invest our time.
• Research events and sponsorship opportunities and determine which ones fit our audience, values, goals, and budget.
• Own event and sponsorship logistics, Team communication, and post-event follow-up.
• Identify credible speaking opportunities, media connections, community partnerships, and other ways to expand awareness of the Firm.
• Develop and maintain relationships with local reporters, editors, producers, and other media contacts.
• Work with the Director of Marketing to identify timely story opportunities, prepare the right attorney for interviews, and follow up in ways that build long-term media relationships.
• Manage relationship-focused client touches, including welcome, milestone, and parting gifts or communications.
• Regularly check in with former clients to see how they are doing, offer help, and connect them with trusted resources or referrals when needed. Maintaining these relationships will be a consistent part of the role, not a one-time follow-up.
• Listen for recurring client concerns and identify practical ways we can improve the experience.
• Help strengthen the connection between the experience we promise and what clients actually experience.

Skills

Relationship building

Follow-through

Networking

Communication skills

Independent work

Event coordination

CRM proficiency

Time management

Tools

CRM

Spreadsheets

Job description

Triangle Smart Divorce in Cary, NC seeks a dynamic Business Development lead to grow referral networks, enhance client experience, and increase firm visibility. You will build trusted relationships with attorneys, financial professionals, therapists, and community partners, turning introductions into lasting opportunities.

Reporting to the Director of Marketing and collaborating with the Legal Team, Intake, and Leadership, you will own referral pipelines, manage follow-ups, and identify