Strategic Partnership Manager, SMB

Grubhub Holdings Inc.; United States; Hybrid; USD 97,000 - 121,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision plans

Disability coverage

Paid time off and parental leave

Discounted meals

Job summary

Wonder is seeking a Strategic Partner Manager for the SMB Merchant Network in the US. You will manage a portfolio of high-priority accounts in Boston or NYC, building relationships and driving revenue through retention and new diner acquisition.

You will serve as the primary contact for your partners, deliver data-driven insights, and collaborate with Sales, Marketing, and Product to tailor solutions. Travel to meet partners and attend events is expected.

Qualifications

• 4–6 years of account management or enterprise account management experience.
• Bachelor's degree or equivalent years of experience; High School diploma/GED acceptable.
• Native-level English required; Mandarin or Spanish fluency is a plus.
• Experience working with restaurant owners is a major plus; restaurant experience is a plus.

Responsibilities

• Develop and execute strategic account plans to drive retention, new diner acquisition, and revenue growth.
• Serve as the primary contact and internal advocate for your portfolio, providing an emergency contact.
• Proactively identify and pursue upsell, cross-sell, and expansion opportunities, and renewals for all partners.
• Collaborate with Sales, Marketing, and Product to deliver tailored solutions and address challenges.
• Provide data‑driven insights and strategic guidance to help partners optimize performance.
• Be prepared to travel to meet top partners and attend industry events.

Skills

Account management

Restaurant industry experience

Enterprise accounts

English fluency

CRM - Salesforce

Communication

Travel readiness

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

About The Opportunity

As a Strategic Partner Manager in the SMB Merchant Network, you'll be responsible for a portfolio of our most critical accounts in priority markets. You will build strong relationships with these partners, who often have custom agreements, and conduct regular business reviews to optimize their Grubhub accounts. Your goal is to boost new diner acquisition, drive conversion, and ultimately prevent churn.

The Impact You Will Make

In this role, you will be the primary driver of success for our most strategic accounts. Your impact will be defined by your ability to: Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth.

Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized. It is an expectation that you provide these accounts with a contact number for emergencies. You must be available to them (or provide an alternative contact that can be reached) at all times.

Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements.

Partner closely with cross-functional teams-including Sales, Marketing, and Product-to deliver tailored solutions and address complex challenges.

Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize their performance.

Be prepared to travel to meet with top partners and attend key industry events.

What You Bring to the Table

• Must be in the Boston, MA area or NYC.
• Native-level fluency in English is required. Candidates fluent in Mandarin or Spanish are strongly preferred.
• Bachelor's Degree or equivalent years of experience and High School degree/GED
• 4-6 years of account management or enterprise account management experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus
• Ability and desire to do whatever it takes to find solutions for merchants.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Confident making outbound dials on the phone.
• Willingness/ability to travel and speak to restaurants in person.
• Proven track record of success in meeting and exceeding goals.
• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas.
• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment.

Salary & Compensation

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

Massachusetts & New York : $96,960 - $121,200 ( $121,000 - $151,500 OTE Range)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Location and Hybrid Work

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome-and encouraged-to be in the office up to 5 days a week if it works for you.

Benefits

The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens - evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.

As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employmen