Strategic Partner Program Analyst

Steel Partners Group; Salt Lake City, Northern (UT, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health insurance

401(k)

Life and Disability Insurance

Tuition Reimbursement

Job summary

WebBank in Salt Lake City, Utah, seeks a Strategic Partner Program Analyst to support day-to-day oversight of designated Strategic Partner Programs. You will assist with reviewing contractual obligations, debt sales, marketing materials, complaints, issues, and weekly reporting.

Reporting to a Program Manager or VP of Risk and Relationship Management, the role requires coordination with multiple bank departments and outside counsel to keep programs compliant and well-documented.

Qualifications

• Bachelor's degree or 3+ years in the financial industry.
• Strong people management and interpersonal abilities.
• Ability to analyze complex issues and propose solutions.
• Effective collaboration across departments with minimal supervision.
• Self-starter with organizational discipline.

Responsibilities

• Participate in regularly scheduled meetings to review progress and contractual requirements.
• Coordinate review of program materials, policies, and customer-facing content with legal counsel.
• Ensure periodic contractual indicators are tracked and completed.
• Assist in monthly reporting, complaints, and issues related to programs.
• Support testing of partner practices and advise on policy updates.

Skills

People management

Interpersonal skills

Analytical thinking

Cross-department communication

Independent work

Attention to detail

Education

Bachelor's degree

Job description

WebBank (the “Bank) is a Utah-chartered Industrial Bank headquartered in Salt Lake City, Utah. As “The Bank Behind the Brand®”, WebBank is a national issuer of consumer and small business credit products through Strategic Partner (Brand) platforms, which include retailers, manufacturers, finance companies, software as a service (SaaS), and financial technology (FinTech) companies. The Bank is a leading player in the digital lending space, driving innovation in financial products through embedded finance with Strategic Partner platforms. WebBank engages in a full range of banking activities, including consumer and commercial loan products, revolving lines of credit, credit cards, private-label card issuance, auto-refinancing, and more. The Bank provides capital in the form of asset-backed lending and other credit facilities to Strategic Partner platforms, credit funds, and other lenders with a targeted focus on specialty finance assets. The Bank is also a leading provider of commercial insurance premium finance products through its wholly owned subsidiary, National Partners.

Job Summary

The Strategic Partner Program Analyst ("Program Analyst" or "PA") reports directly to a Program Manager (PM), Senior Program Manager (SPM), or Vice President of Risk and Relationship Management (VP) and is responsible for assisting and supporting with the administrative aspects of the day-to-day oversight, supervision, and management of a designated Strategic Partner and Strategic Partner Program(s). Duties may include but are not limited to, coordinating ongoing review of partner contractual obligations, debt sale, marketing materials, complaint management, issue management, and weekly reporting and tracking. Additional participation in strategy discussions, conducting various training courses, and providing content for focus groups could be involved. The Program Analyst interacts with and supports each respective department within the Bank and third-party resources (e.g., Outside Counsel) that are required for ongoing oversight, reviews, and monitoring of the Strategic Partner Programs.

Primary Responsibilities (Job Duties)

You Will:

• Participate in regularly scheduled meetings with Strategic Partner(s) to review progress related to any managed issues, opportunities, and contractual requirements, to include weekly reporting and tracking


• Work closely with the assigned Program Manager(s) and outside counsel to coordinate review of Strategic Partner Program materials, including policies, procedures, marketing, and customer-facing material.


• Work closely with the assigned Program Manager(s), other departments within the Bank, or third-party resources to ensure periodic contractual requirements (indicators) are tracked and completed


• Assist in the management and review of monthly reporting metrics, complaints, issues, and PLERM associated with the Strategic Partner Program(s).


• Work closely with the PM, SPM, and/or VP to test partner practices


• Advise on changes needed to keep policies & procedures up to date with current practices


• Provide guidance to PMs, SPMs, and VPs on specified topics, including industry knowledge based on continued industry research.


• Manage and track partner debt sales


• Support Bank management during regulatory exams or internal audits


• Assist in the processing of various legal and other documents associated with the management of Strategic Partner Programs


• Fully support ad hoc projects as assigned

Company Perks:

You Get:

• Paid Time Off (PTO) - Generous paid time off plus paid parental leave


• Health insurance – Plans include an employer-paid medical option, dental and vision coverage, plus we offer health savings accounts


• 401(k) – WebBank matches up to the first 6 percent of employee contributions, and both the employee’s contributions and WebBank’s match are fully vested immediately


• Life and Disability Insurance – Life insurance and long-term and short-term disability insurance plans are 100% employer-paid


• Tuition Reimbursement – WebBank provides reimbursement for classes needed to obtain certain degrees, up to $5,250 per academic year

Requirements

Qualifications

You Have:

• Bachelor's degree or a minimum of 3 years in the financial industry.


• Good people management and interpersonal skills, including the ability to work well in a team or on an individual basis.


• Excellent ability to analyze complex issues and identify suitable solutions.


• Ability to interact effectively with other departments and operate in a fast-paced environment with minimal supervision.


• Ability to recognize and focus on critical issues. Flexibility to balance and respond to competing needs within the organization.


• Assertive self-starter, with exceptional professional verbal/written skills, who is highly organized and able to work independently to finish assigned projects.


• Solid working knowledge of various computer systems, software, and changing technology.


• Attention to detail, with the ability to plan strategically and execute tenaciously.

Even Better:

• Experience with FinTech, consumer lending, bank cards, or small business lending.


• Experience working in a regulated environment (e.g., FDIC, UDFI) is highly desired.

Salary Range

TBD

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