Strategic Partner Manager II

DoorDash; San Francisco (CA); Hybrid; USD 71,000 - 120,000; Full time

Job summary

Join a leading company as a Strategic Partner Manager II, where you'll manage relationships with merchant partners, drive revenue growth, and enhance customer satisfaction. This hybrid role offers the chance to work with various teams to optimize partner experiences and ensure sustained success.

Benefits

401(k) plan with employer matching

16 weeks of paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Medical, dental, and vision benefits

Mental health program

Qualifications

• 3+ years of experience in a post-sales or Account Manager role.
• Experience managing a book of business with clients in small to mid-sized markets.

Responsibilities

• Manage merchant partners across your sales region while meeting revenue goals.
• Present quarterly business reviews highlighting wins and opportunity areas.

Skills

Customer Satisfaction

Data-Driven Recommendations

Project Management

Education

Bachelor's Degree

Tools

Google Suite

Salesforce

Job description

Join to apply for the Strategic Partner Manager II role at DoorDash

2 days ago Be among the first 25 applicants

Join to apply for the Strategic Partner Manager II role at DoorDash

About The Team

On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners.

About The Team

On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners.

About The Role

Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners, ensuring partnership terms make sense for both DoorDash and the merchant to result in sustained success and increased sales. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into the regional Manager, Outside Account Management. We expect this role to be hybrid with time split between working in-office, traveling to merchants, and working from home.

You’re Excited About This Opportunity Because You Will…

• Manage merchant partners (in the SMB restaurants vertical) across your sales region, while meeting revenue goals
• Present quarterly business reviews that highlights wins and opportunity areas for your merchant accounts
• Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products
• Use data to test daily operational processes to keep our merchants efficient
• Use internal data and unit economics to explain forecasted revenue growth and how we offer customized sales packages to improve sales, growth, and brand perception
• Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform
  
  

We’re Excited About You Because…

• You have 3+ years of experience in a post-sales or Account Manager role or related experience
• You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
• You are a thoughtful, merchant first thinker who creates data-driven recommendations and Quarterly Business Reviews (QBRs)
• You align cross-functional partners, while managing project timelines and expectations or related project management experience
• You have knowledge of Google Suite, including Google Spreadsheets (creating client-facing decks) and Google Sheets (can maintain complex spreadsheets)
• You navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps)
• You manage a book of business, with clients in small to mid-sized markets
  
  

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
  
  

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$71,440—$120,000 USD

The total on-target earnings (base + commissions) for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$89,300—$150,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

Referrals increase your chances of interviewing at DoorDash by 2x

Get notified about new Manager Strategic Partnerships jobs in San Francisco, CA.

Business Development Manager, Premium Partnerships

Strategic Partner Manager, Metaverse Sports

San Francisco, CA $159,000.00-$223,000.00 5 days ago

Business Development & Product Partnerships Manager, WhatsApp

Business Development & Product Partnerships Manager, WhatsApp

Strategic Partner Manager, US Government

Business Development Manager, US & Canada Airports

Sr. Business Development Manager, Payment Partnerships & Strategy

Business Development Manager, Enterprise Partnerships

Business Development Manager, Growth & Ecosystem Partnerships

Strategic Partner Manager, YouTube Music and Premium

Strategic Partnerships & Business Development Lead - Core Product

San Francisco, CA $120,000.00-$190,000.00 2 months ago

Strategic Partner Manager, Nest Enterprise

San Francisco, CA $90,000.00-$110,000.00 3 months ago

Partnerships & Business Development Lead

San Francisco, CA $150,000.00-$180,000.00 3 weeks ago

Manager, Strategic Partnerships & Investments

Redwood City, CA $130,000.00-$180,000.00 2 weeks ago

Senior Business Development Manager, Devices Business Development

San Francisco, CA $180,000.00-$240,000.00 2 days ago

Senior Business Development & Events Manager

San Francisco, CA $164,000.00-$229,000.00 2 weeks ago

Business Development Manager, Strategic Industries, Training & Certification

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.