Strategic Ops Manager, Technical Support – Remote

Samsara; Idaho; On-site; USD 106,802 - 161,550; Full time

Benefits offered by this job

Flexible working model

Professional development stipend

Comprehensive health and parental leave plans

Job summary

A leading technology company in the United States is seeking a Business Operations Manager for its Technical Support organization. This remote position involves driving operational excellence and enabling data-informed decision-making. The ideal candidate will have over 8 years of experience in business operations and a Bachelor's degree. Key responsibilities include developing strategic narratives, building reporting frameworks, and leading projects that enhance efficiency. The role provides an opportunity for significant impact within a high-growth environment.

Qualifications

• 8+ years of experience in business operations, management consulting, strategy, or a related field.
• Demonstrated ability to build executive-level presentations and strategic communications.
• Experience with AI tools for analysis and workflow automation.

Responsibilities

• Partner with leadership to develop strategic narratives and presentations.
• Build and maintain reporting frameworks for business metrics.
• Drive cross-functional collaboration across teams for key initiatives.
• Lead operational improvement projects within the Technical Support ecosystem.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

AI tools proficiency

Education

Bachelor’s degree

Tools

Tableau

SQL

Job description

A leading technology company in the United States is seeking a Business Operations Manager for its Technical Support organization. This remote position involves driving operational excellence and enabling data-informed decision-making. The ideal candidate will have over 8 years of experience in business operations and a Bachelor's degree. Key responsibilities include developing strategic narratives, building reporting frameworks, and leading projects that enhance efficiency. The role provides an opportunity for significant impact within a high-growth environment.