Strategic Operations Senior Manager, Communications (Contract)

Ellation, Inc.; Los Angeles (CA); On-site; USD 70,000 - 85,000; Part time

Job summary

Crunchyroll, LLC is seeking a Strategic Operations Senior Manager, Communications (Contract) to act as the operational engine for the Communications department. You will streamline workflows, manage the department’s finances, and build scalable systems while partnering with leadership across regions.

You will bring a track record of cross-functional collaboration, executive support, and global coordination, with experience in budgeting and vendor management in a fast-paced entertainment

Qualifications

• 8+ years of experience in operations, project management or strategic planning within communications/marketing.

Responsibilities

• Strategic Support & Reporting: Assist SVP with HR planning, org design, and day-to-day management.
• Performance Metrics: Establish and track KPIs via weekly/monthly dashboards.
• Strategic Presentations: Build presentations for internal/external leadership translating data into insights.
• Budget Management: Develop and monitor annual communications budget with forecasts.
• Invoicing & Accounting: Process POs and invoices and coordinate with Finance for reconciliation.
• Contract Oversight: Partner with Legal on contract creation, review and execution.
• Vendor Management: Oversee procurement and relationships with external consultants.
• Systems & Team Enablement: Design scalable team systems/tools; plan team meetings and offsites.
• Special Projects: Lead cross-functional projects as needed.
• Experience with international teams and executives in global orgs.

Skills

Operations management

Project management

Strategic planning

Cross-functional collaboration

Education

Bachelor’s degree in Communications, Business Administration, or related field

Tools

Asana

Microsoft Project

Job description

Strategic Operations Senior Manager, Communications (Contract)

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the Role

The Strategic Operations Senior Manager will serve as the strategic "engine" of the Communications department, ensuring operational excellence across global external and internal functions. Reporting directly to the Senior Vice President (SVP) of Communications, this individual will bridge the gap between high-level strategy and day-to-day execution. You will be responsible for streamlining workflows, managing the department’s financial health, and building the systems that allow our storytellers to do their best work.

You will be a trusted partner to the Communications leadership. Ideal candidates will have a proven track record of collaborating cross functionally and has partnered deeply with stakeholders at all levels.

This role is a contract position.

This role may require domestic and international travel.

About the Team

The Crunchyroll Communications team is a group of passionate publicists and communications professionals who love talking about anime, our brand, our employees and the broader streaming entertainment industry. We’re storytellers, and we connect our passionate fans to the content and fan-centric touchpoints they love (SVOD, theatrical, events, games, merchandise, and more).

Core Responsibilities:

Strategic Support & Reporting

• Executive Support: Assist the SVP of Communications with HR planning, organizational design, and day-to-day departmental management.
• Performance Metrics: Establish and track key performance indicators (KPIs) through standardized weekly and monthly reporting dashboards.
• Strategic Presentations: Lead the building of presentations and decks for internal and external leadership sessions, translating complex data into actionable insights.

Financial & Legal Administration

• Budget Management: Develop, monitor, and manage the annual communications budget, providing regular financial forecasts to leadership.
• Invoicing & Accounting: Process all purchase orders and invoices, conducting regular check-ins with Finance and Accounting to ensure timely reconciliation.
• Contract Oversight: Partner closely with the Legal department on the creation, review, and execution of contracts for vendors and agencies.
• Vendor Management: Oversee procurement processes and maintain relationships with external consultants to ensure cost-effectiveness and quality.

Systems & Team Enablement

• Operational Infrastructure: Design and implement scalable team systems and tools to enhance productivity.
• Team Culture: Plan and execute team-wide meetings, offsites, and planning sessions to ensure clear objectives and a cohesive culture.
• Special Projects: Lead high-priority cross-functional projects as assigned by the SVP to address emerging business needs.

About You:

• 8+ years of experience, with at least 3 years focused on operations, project management, or strategic planning within a communications or marketing environment.
• Proven experience managing significant departmental budgets and navigating corporate procurement processes.
• Expert proficiency in project management tools such as Asana and Microsoft Project.
• Experience working across international teams and time zones, with the cultural fluency to support effective collaboration, planning, and operational coordination across regions.
• Prior experience supporting executive-level leadership in a global organization.
• Experience managing multiple high impact initiatives simultaneously in a collaborative and autonomous environment.
• Experience working in a dynamic environment with the ability to respond to crisis situations.
• Bachelor’s degree in Communications, Business Administration, or a related field.
• Passion for anime, pop culture, and the entertainment industry, along with familiarity with Japanese culture, is a plus

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance.

Pay Range

$70 - $85 USD

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.

Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Kaizen. We have a growth mindset committed to constant forward progress.

Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.