Strategic Operations Manager - Process Excellence

WGU; Salt Lake City (UT); On-site; USD 78,000 - 129,000; Full time

Job summary

Western Governors University (WGU) is seeking an Operations Manager to drive operational excellence across multiple business units, delivering smarter workflows and exceptional experiences for students and staff. You will lead strategic initiatives, processes, and change management to advance organizational priorities.

Responsibilities include partnering with executives, optimizing performance metrics, and guiding a high-performing team.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5 years in operations, process improvement, or project/change management with team supervision.
• Proficiency with data-driven decision making and analytical skills.

Responsibilities

• Serve as SME for operational processes and supporting technologies across services.
• Partner with executives to develop and execute operational strategies.
• Identify opportunities to streamline workflows and scale programs.
• Lead change management initiatives with training and stakeholder engagement.
• Coordinate cross-functional collaboration to align standards and initiatives.
• Manage projects, resources, and progress against key objectives.
• Coach and develop a high-performing team focused on accountability.

Skills

Leadership

Organization

Communication

Problem solving

Analytical thinking

Education

Bachelor's degree in Business Administration or related

Tools

ServiceNow

Power BI

Tableau

Job description

Western Governors University (WGU) is seeking an Operations Manager to drive operational excellence across multiple business units, delivering smarter workflows and exceptional experiences for students and staff. You will lead strategic initiatives, processes, and change management to advance organizational priorities.

Responsibilities include partnering with executives, optimizing performance metrics, and guiding a high-performing team.