Strategic Operations Manager, AI-Driven Healthcare

Mochi Health; San Francisco (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Mochi Health is seeking a Manager of Operations to join our Ops team as a flexible, high-leverage operator. This role rotates across priorities, starting with building out Mochi's new insurance program and expanding to retention, launches, and process improvement.

You will work with Clinical Ops, Insurance, Pharmacy, Customer Service, Product, and Engineering, reporting to the Head of Operations. This role emphasizes tooling, automation, and real impact across the business.

Qualifications

• 3+ years in operations, program management, or a generalist business role.
• Own ambiguous projects end-to-end with minimal supervision.
• Strong analytical skills; able to define metrics and dashboards.
• Experience with AI tools to improve productivity; scripting or no-code is a plus.
• Excellent cross-functional collaboration with Engineering, Product, Clinical, and Customer Service.
• Comfort operating in ambiguity and building structure where none exists.
• Healthcare or telehealth experience is a plus but not required.

Responsibilities

• Serve as a flexible operator across Ops priorities, initially supporting the implementation of Mochi's new insurance program (workflow design, documentation, credentialing coordination, and rollout support alongside the Insurance & Payer Operations team).
• Transition fluidly onto new priority projects as they arise without needing a long ramp-up period.
• Own individual workstreams end-to-end: define scope, build the plan, execute, and report on outcomes with minimal oversight.
• Define and track key operational metrics for each project you support (e.g., conversion, retention, cycle time, error/denial rates, program adoption), and build reporting that gives leadership real-time visibility.
• Build dashboards and recurring reporting cadences that make it easy for stakeholders to see program health at a glance.
• Use data to identify where a process is breaking down and propose fixes before they become escalations.
• Map existing operational workflows, identify inefficiencies, and redesign processes to reduce manual work and improve consistency.
• Write and maintain SOPs for new and existing processes as programs move from pilot to steady-state.
• Partner with functional leads (Clinical Ops, Insurance, Pharmacy, Customer Service) to implement process changes without disrupting day-to-day operations.
• Identify repetitive or manual ops workflows that can be automated using AI tools, scripts, or no-code/low-code platforms.
• Build and iterate on lightweight internal tools that streamline your own work and the work of the broader Ops team.

Skills

Operations

Program management

Analytics

AI tools

Cross-functional collaboration

Ambiguity tolerance

Education

MBA or graduate training

Job description

Mochi Health is seeking a Manager of Operations to join our Ops team as a flexible, high-leverage operator. This role rotates across priorities, starting with building out Mochi's new insurance program and expanding to retention, launches, and process improvement.

You will work with Clinical Ops, Insurance, Pharmacy, Customer Service, Product, and Engineering, reporting to the Head of Operations. This role emphasizes tooling, automation, and real impact across the business.