Strategic Operations Intern

Pioneers; New York (NY); On-site; USD 20,664 - 27,552; Part time

Job summary

A digital media company based in New York is looking for a Strategic Operations Intern to assist with daily operations, subscriber communications, and business development. Ideal for detail-oriented undergraduates, this role provides hands-on experience in customer relations and operational workflows. Compensation ranges from $15 to $20 per hour during the internship. Join us for an opportunity to work closely with the founder and gain valuable insights into the digital media sector.

Qualifications

• Pursuing or strong interest in Communications, Journalism, Marketing, or related fields.
• Strong ability to draft professional and friendly emails.
• Organized, with reliable follow-through on multiple tasks.
• Interest in digital media, technology, or newsletters.

Responsibilities

• Respond to subscriber inquiries via email and Substack messages.
• Research tool details for upcoming posts.
• Assist with content calendar maintenance and tracking.
• Support operations for monthly subscriber events.

Skills

Strong written communication skills

Detail-oriented and highly organized

Proactive and resourceful

Comfortable with Google Sheets and email tools

Education

Currently pursuing a bachelor’s degree in related field

Job description

We are posting this role on behalf of our client. You will be able to see more details about the hiring company once you start your application.

Wonder Tools is one of Substack's fastest-growing tech, AI and productivity newsletters. It reaches over 84,000 subscribers across 190 countries and is syndicated to multiple publications around the world. The newsletter helps people discover the most useful sites and apps and helps busy professionals explore tech worth their time.

Wonder Tools is seeking a Strategic Operations Intern to support the publication’s day-to-day operations, subscriber communications, and business development efforts. This role is ideal for a detail-oriented undergraduate who wants hands-on experience in the business side of digital media—including customer relations, sponsor support, partnership outreach, and operational workflows. You’ll work closely with the founder. Join us to get experience at a fast-growing entrepreneurial creator venture.

Subscriber Relations & Customer Service

• Respond to subscriber emails and Substack direct messages (questions about subscriptions, billing inquiries, access issues, tool suggestions)
• Handle routine refund and cancellation requests using established guidelines
• Escalate unusual or sensitive inquiries to the founder
• Respond to inbound PR and media inquiries: acknowledge, gather relevant details, and route to the founder for response
• Maintain a log of common subscriber questions and feedback to inform future content and FAQ resources

Research & Administrative Support

• Research tool details for upcoming posts when directed: pricing, platform availability, free vs. paid features, privacy policies
• Gather and verify links for newsletter posts (tool homepages, pricing pages, relevant past Wonder Tools posts)
• Help maintain the content calendar, post ideas tracker, and archive of published posts
• Support monthly paid subscriber operations: export and reformat subscriber lists for Luma event invitations, assist with event setup logistics
• Handle ad hoc research and administrative tasks related to growth, partnerships, and operations
• Generate and send invoices to sponsors and workshop clients using established templates
• Track payment status and send polite follow-ups on outstanding invoices

Qualifications

• Currently pursuing a bachelor’s degree in Communications, Journalism, Marketing, Business, Media Studies, or a related field, or strong interest in newsletters, writing, journalism, or publishing.
• Strong written communication skills—able to draft professional, friendly emails and outreach messages
• Detail-oriented and highly organized, with ability to manage multiple tasks and follow through reliably
• Comfortable working with documents, spreadsheets, email, and web-based tools (Google Sheets, Gmail, etc.)
• Interest in digital media, technology, AI, or the newsletter/creator economy
• Proactive and resourceful—willing to figure things out independently and ask smart questions
• Responsive and professional in written communication

Nice to Have

• Familiarity with Substack, newsletter platforms, or email marketing tools
• Experience with customer service, sales support, or outreach in any context
• Exposure to CRM tools, project management tools (Notion, Asana, Trello), or basic data analytics
• Interest in productivity tools, AI, or journalism

What You’ll Gain

• Direct experience working with the founder of a fast-growing, highly-rated independent media publication
• Hands-on exposure to business development, partnership outreach, and sponsor relations in digital media
• Experience with the operational side of scaling a newsletter with 84,000+ subscribers as it heads to the near-term goal of 100,000 global subscribers
• Practical skills in professional communication, customer relations, and project coordination
• A portfolio of real outreach, research, and communications work

Hourly compensation during the internship: $15-$20.