Strategic Operations Enablement Lead

Affirm; Houston (TX); On-site; USD 115,000 - 180,000; Full time

Benefits offered by this job

Health coverage

Flexible Spending Wallets

Time off

ESPP

Job summary

Affirm is seeking an Operations Enablement leader to drive scalable servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to scale efficiently while maintaining exceptional customer and merchant outcomes.

You will set the vision for operational readiness, ensuring that people, processes, and enablement systems evolve in lockstep with affirm’s servicing strategy.

Qualifications

• 5+ years of experience in program management or product operations.
• Experience delivering measurable impact across efficiency, compliance, and customer experience.
• Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci certification preferred).
• Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI‑driven knowledge tools).
• Strong background in regulated industries (financial services, fintech, or consumer lending highly preferred).

Responsibilities

• Own Program Performance: Lead complex cross‑functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long‑term business priorities.

Skills

Program management

Operations

Change management

Stakeholder influence

Data-driven

Problem solving

Education

Lean Six Sigma Black Belt

PMP

Prosci certification

Tools

Salesforce

Confluence

LMS platforms

AI tools

Job description

Affirm is seeking an Operations Enablement leader to drive scalable servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable our servicing operations to scale efficiently while maintaining exceptional customer and merchant outcomes.

You will set the vision for operational readiness, ensuring that people, processes, and enablement systems evolve in lockstep with affirm’s servicing strategy.