Strategic Operations Director, Health Media & Programs

UNAVAILABLE; Chicago (IL); On-site; USD 97,000 - 140,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401K

Paid time off

Job summary

PHM, a leading health media agency in the US, seeks an Operations Director to oversee client operations, financials, and cross-functional initiatives. You will lead planning, process development, and change management to ensure efficient execution across multiple projects in a fast-paced environment.

The role requires strategic mindset, proactive problem-solving, and strong collaboration with internal teams and clients to drive optimal performance and client satisfaction.

Qualifications

• Minimum of 7+ years in operations or project management in a media agency setting with experience managing financials and scoping.
• 3+ years people management experience.
• 3+ years managing internal stakeholders + client relationships including procurement.

Responsibilities

• Oversee client business operations and ensure efficiency and effectiveness across teams.
• Manage client financials across teams, troubleshoot issues, and liaise for client communication.
• Oversee hours reporting, pacing, and scope of work management; monitor scope agreements.
• Create and manage master project plans for large-scale initiatives and cross-functional teams.
• Track milestones, address challenges, and ensure timely deliverables; provide status updates.
• Design new systems, processes, and tools for integrated work; drive compliance and change management.

Skills

Operations management

Project management

Financial oversight

Job description

PHM, a leading health media agency in the US, seeks an Operations Director to oversee client operations, financials, and cross-functional initiatives. You will lead planning, process development, and change management to ensure efficient execution across multiple projects in a fast-paced environment.

The role requires strategic mindset, proactive problem-solving, and strong collaboration with internal teams and clients to drive optimal performance and client satisfaction.