Strategic Operations & Business Systems Lead

West Virginia University; Morgantown (WV); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

37.5-hour work week

13 paid holidays

24 annual leave days per year

18 sick days per year

Health insurance

401(a) retirement match

Wellness programs

Job summary

West Virginia University seeks an Assistant Director of Operations and Business Systems to lead department-wide project management and the administration of our cloud-based platforms.

You will translate priorities into scalable processes, supervise marketing and communications staff, and collaborate with university partners to advance outdoor recreation, economic development, and community impact across West Virginia.

Qualifications

• Bachelor's degree or equivalent required; experience may be considered.
• Minimum three years of progressively responsible experience in operations, project management, business systems, marketing ops, program implementation, or related area.
• Ability to lead cross-functional teams and manage complex initiatives.

Responsibilities

• Lead operating strategy and department-wide project management for Smith OEDC.
• Oversee business systems administration, integration, and implementation across cloud platforms.
• Develop scalable workflows, KPIs, and grant reporting metrics.
• supervise marketing and communications staff and align branding and storytelling.
• Coordinate with university partners, vendors, and external stakeholders.
• Maintain data quality, system documentation, and continuity procedures.
• Provide onboarding, training, and user support for staff on systems.
• Represent the organization in meetings and external forums.

Skills

Project management

Cloud-based systems

Data reporting

Stakeholder management

Process improvement

Training and onboarding

Cross-functional leadership

Education

Bachelor's degree in business, communications, marketing, information systems, project management, public administration, economic or community development, or a related field

Equivalents considered

Tools

Airtable

HubSpot

Wix

Zapier

Typeform

Microsoft 365

Canva

Slack

ChatGPT/OpenAI

Job description

West Virginia University seeks an Assistant Director of Operations and Business Systems to lead department-wide project management and the administration of our cloud-based platforms.

You will translate priorities into scalable processes, supervise marketing and communications staff, and collaborate with university partners to advance outdoor recreation, economic development, and community impact across West Virginia.