Strategic Operational Readiness Lead

tbc; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Lyric seeks a Senior Operational Excellence Consultant to lead readiness and implementation for new products, services, and capabilities within the Customer Success organization. The role partners with Product, Engineering, Integration, and Client Success to translate requirements into scalable operational practices and ensure successful adoption.

Working within Services Excellence, you will drive end-to-end readiness, identify risks, and apply continuous improvement to enable consistent,

Responsibilities

• Lead operational readiness initiatives for new products, services, and enhancements across Client Success.
• Lead intake activities ensuring requirements and readiness are captured in planning.
• Evaluate readiness, define criteria, and develop go/no-go strategies.
• Translate requirements into scalable workflows and runbooks.
• Coordinate cross-functional readiness across Product, Engineering, and Client Success.
• Identify risks and gaps, and drive cross-functional resolution.
• Monitor readiness status and communicate progress to leadership.
• Develop and refine operational playbooks and artifacts for scalable execution.

Skills

Operational leadership

Cross-functional collaboration

Consultative approach

Data-driven decision making

Job description

Lyric seeks a Senior Operational Excellence Consultant to lead readiness and implementation for new products, services, and capabilities within the Customer Success organization. The role partners with Product, Engineering, Integration, and Client Success to translate requirements into scalable operational practices and ensure successful adoption.

Working within Services Excellence, you will drive end-to-end readiness, identify risks, and apply continuous improvement to enable consistent,