Senior Operational Readiness & Excellence Lead

Lyric Ai; South Carolina; On-site; USD 87,000 - 130,000; Full time

Job summary

Lyric Ai is seeking a Senior Operational Excellence Consultant to lead readiness and execution across new products and services within Client Success. You will coordinate with Product, Engineering, and Integration to translate requirements into scalable operational practices and drive end-to-end readiness prior to release.

The role emphasizes cross-functional leadership, risk management, and continuous improvement, with a focus on enabling scalable, high-quality service delivery across

Qualifications

• Bachelor’s Degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• 5+ years of experience in operational excellence, operational readiness, implementation, technical operations, program coordination, or a related operational discipline.
• 3+ years partnering cross-functionally with Product, Engineering, Integration, and business teams in a technology or SaaS environment to lead complex operational initiatives without direct authority.
• 3+ years translating technical requirements, system dependencies, and integration considerations into scalable operational processes, readiness plans, and successful product launch, service enablement, or organizational change initiatives.
• 3+ years of experience working in Agile or Kanban environments using Jira, Confluence, or similar work management platforms.

Responsibilities

• Lead operational readiness initiatives for new products, services, enhancements, and strategic initiatives across Client Success.
• Lead operational intake activities for new products, services, and enhancements, ensuring operational requirements, dependencies, and readiness considerations are identified and incorporated into implementation planning.
• Evaluate operational impacts, assess readiness against defined criteria, and develop operational readiness strategies that support go/no-go recommendations, risk mitigation, and successful adoption of new capabilities.
• Translate technical and business requirements, system dependencies, and integration considerations into scalable operational workflows, readiness plans, and operational execution strategies.
• Coordinate readiness activities and drive end-to-end alignment across Product, Engineering, Integration, and Client Success to ensure organizational preparedness prior to release.
• Identify operational risks, dependencies, and gaps, facilitating cross-functional resolution to support successful delivery and readiness.
• Monitor, evaluate, and communicate operational readiness status, execution progress, and operational insights to support informed decision-making and continuous improvement.
• Develop, maintain, and continuously refine operational readiness frameworks, playbooks, runbooks, and supporting operational artifacts that enable consistent, scalable execution across Services.
• Drive the adoption of standardized operational metrics that measure readiness effectiveness, operational efficiency gains, and business impact, enabling data-driven reporting and informed decision-making across operational and executive leadership.

Skills

Stakeholder management

Cross-functional collaboration

Analytical thinking

Communication

Education

Bachelor’s degree in Business/IS/CS/Engineering

Tools

Jira

Confluence

Job description

Lyric Ai is seeking a Senior Operational Excellence Consultant to lead readiness and execution across new products and services within Client Success. You will coordinate with Product, Engineering, and Integration to translate requirements into scalable operational practices and drive end-to-end readiness prior to release.

The role emphasizes cross-functional leadership, risk management, and continuous improvement, with a focus on enabling scalable, high-quality service delivery across