Strategic Office & Operations Manager

Johnson Brothers Liquor Company; Milwaukee (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

Johnson Brothers of Wisconsin is seeking an experienced Office Manager to support Commercial and Operations, leading office administration and personnel while driving cross-functional improvements. This role focuses on aligning processes, communication, and efficiency across the branch.

The ideal candidate is a proactive problem-solver and transformational leader who mentors staff and implements sustainable changes, not just day-to-day tasks.

Qualifications

• Five+ years in office management or related leadership role.
• Experience in wholesale distribution or a fast-paced environment preferred.
• Demonstrated leadership, employee development, and process-improvement experience.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage competing priorities, adapt to changing business needs, and influence teams across departments.

Responsibilities

• Lead office personnel with clear priorities, coaching, and accountability.
• Coordinate with Commercial, Customer Service, Inventory, Transportation, Warehouse, Finance, and HR.
• Identify recurring errors, inefficiencies, and risks; investigate root causes and implement corrective actions.
• Oversee AR/AP, credit and collections, payroll, and HR processes with corporate teams.
• Improve customer service workflows, order accuracy, issue resolution, and cross-functional communication.
• Support inventory accuracy and financial controls through discrepancy follow-up and reporting.
• Use data and trends to identify improvements and propose practical solutions.
• Lead process changes, maintain SOPs, and train staff on updated practices.
• Coordinate recruiting, onboarding, employee records, compliance, and vendor relations.
• Communicate risks and performance concerns promptly and verify corrective actions.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Excel

Analytics

Education

Bachelor’s degree in business administration/related field

Tools

AS400

Korber

HRIS

Job description

Johnson Brothers of Wisconsin is seeking an experienced Office Manager to support Commercial and Operations, leading office administration and personnel while driving cross-functional improvements. This role focuses on aligning processes, communication, and efficiency across the branch.

The ideal candidate is a proactive problem-solver and transformational leader who mentors staff and implements sustainable changes, not just day-to-day tasks.