Strategic Mortgage Servicing Product Lead

City National Bank; Indianapolis (IN); On-site; USD 101,000 - 172,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Time away benefits

Fertility benefits

Recruitment mobility support

Colleague Resource Groups

Job summary

City National Bank is seeking a Senior Product Owner– Servicing to connect vision with delivery. You will own the product roadmap, translate complex mortgage servicing needs into actionable requirements, and validate everything via UAT to ensure alignment with customer value and business goals.

You will manage backlogs, define acceptance criteria, and collaborate with configuration teams and vendors to maximize ROI and speed to market while mentoring junior product owners in agile best practices.

Qualifications

• Bachelor's degree or equivalent required.
• 3+ years of direct mortgage servicing operations experience.
• Experience managing subservicer relationships (e.g., Dovenmuehle/DMI).
• Familiarity with servicing system integrations, escrow administration, and regulatory requirements.

Responsibilities

• Translate strategy into actionable product features and epics.
• Define, maintain, and communicate a clear product vision to configuration teams and development vendors.
• Maintain and prioritize a detailed backlog of user stories, features, technical tasks, and enhancements to maximize ROI and speed to market.
• Ensure stories have clear acceptance criteria and can be effectively implemented by configuration teams and vendors.
• Lead backlog refinement, coordinate with sprint planning leader, and other agile ceremonies to ensure development flows efficiently.
• Serve as the primary point of contact for clarifying requirements and prioritization within development and configuration teams.
• Protect the team from scope creep while negotiating what gets delivered per sprint.
• Promote adherence to Agile principles across teams and mentor junior product owners on best practices.
• Act as the face of the product to stakeholders, translating business needs into executable backlog items.
• Gather and synthesize feedback from multiple business lines to document clear, actionable BRDs.
• Ensure traceability between BRDs and downstream deliverables, including UAT test scripts and acceptance criteria.
• Document test scripts that are executable by business lines.
• Manage dependencies across multiple teams and products to ensure smooth delivery.
• Facilitate communication across tech and business teams.
• Validate priorities and backlog items with input from technical leads and business stakeholders.
• Conduct competitive analysis, market research, and user feedback studies to inform backlog priorities and product enhancements.
• Advocate for the end-user by incorporating usability and customer experience insights into the backlog and sprints.
• Interpret analytics and KPIs to guide iterative backlog decisions, including adoption, engagement, and retention metrics.
• Track development progress and ensure backlog commitments are delivered on time and according to specifications.
• Identify, assess, and mitigate risks related to delivery timelines, scope, and quality.
• Create and coordinate line-of-business BRD test scripts, ensuring traceability and alignment with objectives.
• Partner with QA and business stakeholders to oversee UAT execution and sign-off prior to release.

Skills

Mortgage servicing

Subservicer management

Backlog prioritization

Regulatory knowledge

Education

Bachelor's Degree or equivalent

Job description

City National Bank is seeking a Senior Product Owner– Servicing to connect vision with delivery. You will own the product roadmap, translate complex mortgage servicing needs into actionable requirements, and validate everything via UAT to ensure alignment with customer value and business goals.

You will manage backlogs, define acceptance criteria, and collaborate with configuration teams and vendors to maximize ROI and speed to market while mentoring junior product owners in agile best practices.