Strategic Mid-Market CS Lead: Adoption & Growth

Foley; Elm (PA); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Wellness programs

Employee assistance program

Job summary

Foley is seeking a Customer Success Manager to act as a strategic advisor for a portfolio of large mid-market customers. You will drive adoption, ensure renewals, identify expansion opportunities, and collaborate with Sales, Product, and Marketing to influence roadmaps.

This role supports a fully remote US-based work environment with occasional in-person events. You will leverage Planhat for health tracking and drive proactive outreach, aiming to achieve measurable ROI and customer outcomes.

Qualifications

• 3+ years of Customer Success experience in a SaaS environment, preferably with mid-market customers.
• Strong track record of driving retention, reducing churn, and achieving NRR targets.
• Ability to build trusted, strategic relationships with senior stakeholders.
• Excellent verbal and written communication, presentation, and negotiation skills.
• Strong cross-departmental collaboration and communication skills in a fully remote environment.
• Strong analytical and decision-making skills.
• Comfort and curiosity using agentic workflows and AI tools to work more efficiently with customers.
• Experience in a compliance, regulated-industry, or vertical SaaS environment is strongly preferred.

Responsibilities

• Manage a portfolio of mid-market accounts, building trusted relationships with decision-makers and stakeholders.
• Drive adoption of Foley.io solutions, ensuring customers achieve measurable ROI and business outcomes.
• Proactively monitor account health, identify risks, and develop action plans to mitigate churn.
• Partner with Sales to identify and execute on expansion opportunities.
• Collaborate closely with Product, Marketing, and other internal teams to deliver customer feedback and influence roadmap priorities.
• Collaborate cross-departmentally in a fully remote environment, building strong working relationships and clear communication across teams.
• Lead executive business reviews and strategic account planning for high-value customers.
• Contribute to special projects and initiatives that improve processes, tooling, and customer experience.
• Leverage Planhat to manage account health, track success metrics, and use agentic workflows to drive proactive customer outreach.

Skills

Customer Success

Account Management

SaaS

Relationship Building

Communication

Data Analytics

Cross-Functional Collaboration

Executive Business Reviews

AI Tools

Tools

Planhat

Job description

Foley is seeking a Customer Success Manager to act as a strategic advisor for a portfolio of large mid-market customers. You will drive adoption, ensure renewals, identify expansion opportunities, and collaborate with Sales, Product, and Marketing to influence roadmaps.

This role supports a fully remote US-based work environment with occasional in-person events. You will leverage Planhat for health tracking and drive proactive outreach, aiming to achieve measurable ROI and customer outcomes.