Strategic Loss Mitigation Specialist

University Bank; Jacksonville (FL); Hybrid; USD 48,000 - 76,000; Full time

Job summary

University Bank in Jacksonville, FL seeks a Loss Mitigation Specialist to reduce foreclosure risk by working directly with delinquent borrowers. You will evaluate financials, counsels borrowers on options, and ensure all loss mitigation reviews meet investor, insurer, and regulatory requirements.

You will review borrower packages, process workout options, and maintain compliance with CFPB rules while coordinating with internal teams to update records and systems.

Qualifications

• High school diploma (or equivalent) required.
• Minimum 3 years of experience in mortgage loss mitigation or related default servicing.
• Knowledge of investor and insurer loss mitigation guidelines (Fannie Mae, Freddie Mac, FHA/HUD, VA, USDA, FHLB, GNMA) preferred.
• Certification in credit counseling, collections, or mortgage servicing is a plus but not required.
• Strong understanding of foreclosure prevention options and regulatory compliance.

Responsibilities

• Review borrower financial packages for completeness, accuracy, and compliance with documentation standards.
• Process and monitor workout options in line with GSE, FHA/HUD, VA, and private guidelines.
• Ensure compliance with CFPB mortgage servicing rules (Reg X and Z) throughout underwriting and decision making.
• Monitor and respond to departmental email queues and inquiries.
• Communicate with borrowers, lenders, insurers, attorneys, and investors to develop sustainable workout strategies.
• Report approved workout solutions to investors and systems ensuring accuracy and compliance.
• Provide counseling and guidance to delinquent borrowers during mitigation calls.

Skills

Regulatory compliance

Communication

Attention to detail

Data entry

Customer counseling

Education

High school diploma

Tools

MSP

LMS

ICE MSP LMS

Job description

University Bank in Jacksonville, FL seeks a Loss Mitigation Specialist to reduce foreclosure risk by working directly with delinquent borrowers. You will evaluate financials, counsels borrowers on options, and ensure all loss mitigation reviews meet investor, insurer, and regulatory requirements.

You will review borrower packages, process workout options, and maintain compliance with CFPB rules while coordinating with internal teams to update records and systems.