Strategic Logistics Account Manager

Knight-; Phoenix (AZ); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

401k

Medical

Dental

Vision

Disability Insurance

Life Insurance

Employee Stock Purchase plan

Tuition Assistance Programs

Paid training

Job summary

Swift Transportation is seeking a results-driven sales professional in Phoenix to generate and convert leads, grow revenue, and strengthen customer partnerships. You will identify opportunities, solicit freight, and provide quotes while coordinating with multiple lines of business and maintaining CRM records.

This role requires strong outbound calling, rapid responsiveness, and collaboration across departments.

Qualifications

• Previous sales experience required.
• Transportation industry and/or 3PL knowledge preferred.
• Must be results oriented.
• Must possess exemplary telephone skills.
• Must be able to work in a fast-paced environment.
• Must possess a strong sense of urgency and purpose.

Responsibilities

• Identify opportunities to maximize revenue by collaborating with other lines of business.
• Solicit freight from customers and prospects to drive rapid and sustainable growth.
• Monitor, bid and handle awarded freight by working with designated department personnel.
• Review contracts with existing customers and identify opportunities to solicit additional revenue.
• Serve as an extension of sales to increase customer business and opportunities by brokering to outside service providers.
• Provide quotes to customers for potential new lanes of business.
• Maintain focus on key performance indicators, reports, metrics and methods for ongoing measurement of customer performance and departmental success.
• Monitor Logistics Email Box and marketing campaigns to ensure timely lead follow-up and best-in-class customer service.
• Monitor and trace shipments from pick up to delivery, proactively notifying the customer of service issues. Research and code all applicable service failures.
• Maintain current reporting, contact information and key account notes through appropriate websites or other CRM tool(s).
• Achieve outbound call frequency objectives.
• Anticipate and facilitate problem resolution on all shipment issues to meet or exceed total satisfaction of customers and service providers.
• Assist designated department personnel with collection issues upon request.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Proactively work to assist others in achieving the organization's objectives.

Skills

Sales experience

Telephone skills

Fast-paced work

Team collaboration

Urgency and purpose

Results oriented

Job description

Swift Transportation is seeking a results-driven sales professional in Phoenix to generate and convert leads, grow revenue, and strengthen customer partnerships. You will identify opportunities, solicit freight, and provide quotes while coordinating with multiple lines of business and maintaining CRM records.

This role requires strong outbound calling, rapid responsiveness, and collaboration across departments.