Strategic Loan Recovery & Loss Mitigation Specialist

Tompkins Bank & Trust; Wyomissing (Berks County); On-site; USD 56,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking

Job summary

Tompkins Bank & Trust is seeking a Loan Recovery Specialist to drive borrower resolution strategies, loss mitigation, foreclosure prevention, and asset protection while helping minimize financial losses. You will coordinate with borrowers, attorneys, agencies, and vendors to review information, evaluate workout options, and ensure compliance with laws and guidelines.

The role focuses on loss mitigation, borrower assistance, and asset management, with responsibilities including documentation,

Qualifications

• High School Diploma or equivalent required; minimum of four years of relevant experience in loss mitigation, collections, recovery, lending, or a related financial services function.
• Demonstrated success in delivering high-quality customer service, particularly in complex or sensitive situations.
• Ability to work independently while managing competing priorities and meeting established timelines.
• Strong organizational, analytical, and attention-to-detail skills with the ability to produce accurate documentation.
• Effective written and verbal communication skills appropriate for customer, vendor, and regulatory interactions.
• Experience in a residential lending, mortgage servicing, or loss mitigation environment preferred.
• Proven ability to analyze information and recommend solutions that support both borrower outcomes and organizational objectives.

Responsibilities

• Lead loss mitigation, collections, and bankruptcy management efforts.
• Manage delinquent accounts through negotiations, charge-offs, and recovery processes.
• Coordinate foreclosure, repossession, and OREO-related activities with vendors and agencies.
• Oversee referrals, remittances, reporting, and regulatory filings, including 1099-C reporting.
• Maintain accurate records and regulatory reporting to ensure audit readiness.

Skills

Loss mitigation

Collections

Analytical

Attention to detail

Communication

Education

High School Diploma or equivalent

Job description

Tompkins Bank & Trust is seeking a Loan Recovery Specialist to drive borrower resolution strategies, loss mitigation, foreclosure prevention, and asset protection while helping minimize financial losses. You will coordinate with borrowers, attorneys, agencies, and vendors to review information, evaluate workout options, and ensure compliance with laws and guidelines.

The role focuses on loss mitigation, borrower assistance, and asset management, with responsibilities including documentation,