Senior Production Operations Lead — AI & Cloud Reliability

Charles Schwab Corporation; Southlake (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Charles Schwab Corporation in Texas is hiring a Senior Manager for WAS Technology Operations. Lead a team ensuring reliability and operational readiness of enterprise applications, guiding incident response and release processes.

Collaborate across US/India teams and with engineering, product, and business stakeholders to improve service performance. The role emphasizes strong technical leadership, data-driven improvements, and executive-level communication to align priorities and deliver

Qualifications

• 10+ years in technology operations or related fields
• 5+ years of people leadership experience
• Experience with incident response and operational readiness
• Strong change management and release planning skills
• Proven ability to diagnose issues using logs, metrics and trends
• Cross-functional collaboration with engineering, product, and leadership
• Experience in financial services or regulated environments

Responsibilities

• Lead a team supporting Schwab advisors and future capabilities in AI and cloud
• Ensure reliability, stability, and operational readiness of enterprise apps
• Guide incident response, service restoration, and post-release validation
• Collaborate with US and India delivery teams and stakeholders
• Drive continuous improvement and risk reduction for technology services

Skills

Leadership

Incident response

Root cause analysis

Change management

Problem solving

Cross-functional collaboration

Communication

Education

Bachelor’s degree in CS/Engineering/IS

Master’s degree (7+ years experience)

Job description

Charles Schwab Corporation in Texas is hiring a Senior Manager for WAS Technology Operations. Lead a team ensuring reliability and operational readiness of enterprise applications, guiding incident response and release processes.

Collaborate across US/India teams and with engineering, product, and business stakeholders to improve service performance. The role emphasizes strong technical leadership, data-driven improvements, and executive-level communication to align priorities and deliver