Strategic Knowledge Management Lead

CACI; Oklahoma City (OK); On-site; USD 73,800 - 155,100; Full time

Job summary

CACI is seeking a Knowledge Management Lead to oversee the KM team and drive improvements across knowledge processes for a DoD environment. You will develop and maintain Knowledge Articles, SOPs, and user guides, working with clients and stakeholders to define requirements.

The role requires extensive KM experience, strong communication, and familiarity with AP writing standards and KCS, with on-site responsibility in a dynamic government context.

Qualifications

• Ability to obtain/maintain a Secret Clearance
• 12+ years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience)
• 5+ years of working experience with Microsoft Office Suite (PowerPoint, Word, Excel, Visio, Teams, OneNote, Outlook)
• Understanding of Knowledge Management methodologies such as Knowledge Centered Service (KCS)
• Experience using AP writing format and AP Stylebook

Responsibilities

• Lead & manage the daily tasks, activities, and performance of the knowledge management team
• Establish relationships with functional departments and clients to promote awareness of Knowledge Management initiatives
• Develop and update documentation which includes process workflows, Knowledge Articles (How-To’s, Troubleshooting), Standard Operating Procedures, Job Aids, Work Instructions, User Guides, and User Manuals
• Meet with stakeholders to define requirements and retrieve content for customer facing Knowledge Articles
• Champion program management methodologies for KM particular needs and successfully supervise and run program tasks while adjusting program strategy to address complex changing circumstances across multiple functional areas

Skills

Knowledge Management

KCS

MS Office

AP writing

Communication

Education

Bachelor’s Degree in relevant field

Tools

ServiceNow

Adobe Acrobat Pro

TechSmith Snagit

TechSmith Camtasia

Job description

CACI is seeking a Knowledge Management Lead to oversee the KM team and drive improvements across knowledge processes for a DoD environment. You will develop and maintain Knowledge Articles, SOPs, and user guides, working with clients and stakeholders to define requirements.

The role requires extensive KM experience, strong communication, and familiarity with AP writing standards and KCS, with on-site responsibility in a dynamic government context.