Strategic Key Account Program Manager - Multi-Site HVAC

Carrier; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

Carrier is seeking an experienced Key Account Program Manager to join their North America Key Account Service Operations team in Charlotte, NC. This onsite role involves service coordination and communications for a portfolio of key, multi-site customers.

The successful candidate should possess strong project management skills and have a solid understanding of commercial HVAC service operations. With an emphasis on customer satisfaction, this position will handle customer requirements and ensure efficient service delivery.

Qualifications

• 5+ years’ experience in service account management in a commercial building technologies environment.
• Proven experience in management and leading through influence.

Responsibilities

• Partner with Key Account sellers to understand customer requirements.
• Develop and manage execution of customized delivery plans.
• Effectively communicate customer requirements to the service field branch organization.
• Drive execution to ensure all customer requirements are met.
• Deploy and track KPIs to improve performance.
• Identify and implement improvement action plans.

Skills

Project management

Customer relationship management

Communication skills

Analytical skills

Organizational skills

Education

Bachelor's degree in Business Management or Engineering

Tools

SalesForce.com

ServiceMax

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Carrier is seeking an experienced Key Account Program Manager to join their North America Key Account Service Operations team in Charlotte, NC. This onsite role involves service coordination and communications for a portfolio of key, multi-site customers.

The successful candidate should possess strong project management skills and have a solid understanding of commercial HVAC service operations. With an emphasis on customer satisfaction, this position will handle customer requirements and ensure efficient service delivery.