Key Account Coordinator

Carrier; North Carolina; On-site; USD 45,000 - 60,000; Full time

Job summary

Carrier, based in North Carolina, is seeking a Key Account Coordinator to join our North America Key Account Service Operations team. This role involves coordinating administrative support for a portfolio of key multi-site customers, ensuring compliance with contractual obligations, and providing necessary data for various systems.

The ideal candidate should have strong communication and organization skills, with at least 1 year of experience in service account coordination. This position offers the opportunity to work in a dynamic environment, contributing to the success of our key account program.

Qualifications

• 1+ years’ experience in service account coordination.
• Ability to work across cross-functional organizations and with diverse populations.

Responsibilities

• Understand customer requirements for key multi-site contracts.
• Track and report compliance with overall contract requirements.
• Provide communication between customer representatives and field service personnel.
• Ensure timely and accurate invoicing and management of accounts receivable.
• Generate and review performance reports.

Skills

Communication skills

Organization skills

Analytic skills

Project management skills

Education

HS Diploma or GED

Bachelor’s degree (preferred)

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world‑class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

Carrier Commercial Service has an opening for a Key Account Coordinator on our North America Key Account Service Operations team.

The Key Account Coordinator will coordinate and perform all administrative support activities required to meet the customer objectives for their assigned portfolio of key, multi‑site customers. These activities will cover the full operations life cycle from point of sale to final billing and collection. Other responsibilities include reporting, providing data for third‑party systems, and other general support required for the Key Account Program Manager.

The ideal candidate should have strong communication, organization and analytic skills and be able to function in a dynamic, fast‑changing environment.

Key Responsibilities

• Thoroughly understand customer requirements of assigned portfolio of large, complex, multi‑site contracts, including contractual obligations, customer operating processes, and use of third‑party platforms.
• Partner with service field branch organization to ensure all field activities comply with Key Account operating requirements, including P.O.’s, on‑site communications, and Work Order details.
• Track and report compliance with overall contract requirements.
• Provide day to day communication between customer representatives and field service personnel.
• Provide required data to third party platforms as specified by customer.
• Partner with supporting coordinator to ensure maintenance visits, service calls and other customer requirements/requests are handled per SLA, that services are invoiced timely and accurately, and manage accounts receivable balances to ensure on‑time payment and positive cash flow.
• Generate and review reports for accuracy and recommendations related to Carrier’s performance of the contract.

Required Qualifications

• 1+ years’ experience of service account coordination
• HS Diploma or GED Required

Preferred Qualifications

• Bachelor’s degree preferred
• Ability to work across a cross functional organizations and with large, diverse populations
• Strong project management and organization skills
• Ability to manage multiple priorities
• Strong, professional communication skills – verbal, written and presentation
• Ability to organize and analyze data