Strategic Key Account Manager — Packaging & Logistics

Nefab; Houston (TX); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Nefab Packaging South Central in Houston seeks a Key Account Manager to lead account strategy and drive cost savings with existing customers. You will coordinate delivery, inventory planning, pricing, and cross-functional support to maximize growth opportunities.

You will collaborate with internal teams to ensure reliable delivery, strengthen relationships, and manage performance, reporting to Adrian Chavez. Strong communication and leadership are essential.

Qualificações

• 3–5 years in logistics and supply chain leadership.
• At least 3 years in customer service, KAM, or sales management; packaging industry a plus.
• Experience in planning for a large warehousing operation and using an ERP system.
• Understanding of product-costing principles.
• Knowledge of quality management systems and procedures.

Responsabilidades

• Serve as the customer’s primary local contact, supported by the Global Key Account Manager; build trusted-advisor relationships with key accounts, stakeholders, and executive sponsors.
• Motivate your team to deliver superior customer satisfaction and provide exceptional day-to-day service to current clients, supporting customers by email, phone, online presentations, screen-sharing, and in-person meetings.
• Ensure solutions are delivered successfully and on time according to customer needs and objectives; provide quote lead-time estimates and communicate monthly and quarterly initiative progress to internal and external stakeholders.
• Maintain KPI reporting, forecast and track key account metrics, monitor and analyze customer product usage, and identify performance improvement opportunities.
• Record non-conformance reports (NCRs) and manage corrective actions; investigate and resolve quality-related customer non-conformances and complaints.
• Participate in supply chain planning and supplier audits.
• Identify and manage cost-saving initiatives to meet customers’ annual cost-reduction targets.
• Maintain data integrity in the Nefab ERP system.

Conhecimentos

Interpersonal skills

Organizational skills

Communication skills

English fluent

Strategic leadership

Problem solving

Negotiation

Formação académica

Logistics/Supply Chain/Packaging degree or equivalent

Ferramentas

ERP system

Descrição da oferta de emprego

Nefab Packaging South Central in Houston seeks a Key Account Manager to lead account strategy and drive cost savings with existing customers. You will coordinate delivery, inventory planning, pricing, and cross-functional support to maximize growth opportunities.

You will collaborate with internal teams to ensure reliable delivery, strengthen relationships, and manage performance, reporting to Adrian Chavez. Strong communication and leadership are essential.