Key Account Manager

Nefab; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Nefab Packaging South Central in Houston seeks a Key Account Manager to lead account strategy and drive cost savings with existing customers. You will coordinate delivery, inventory planning, pricing, and cross-functional support to maximize growth opportunities.

You will collaborate with internal teams to ensure reliable delivery, strengthen relationships, and manage performance, reporting to Adrian Chavez. Strong communication and leadership are essential.

Qualifications

• 3–5 years in logistics and supply chain leadership.
• At least 3 years in customer service, KAM, or sales management; packaging industry a plus.
• Experience in planning for a large warehousing operation and using an ERP system.
• Understanding of product-costing principles.
• Knowledge of quality management systems and procedures.

Responsibilities

• Serve as the customer’s primary local contact, supported by the Global Key Account Manager; build trusted-advisor relationships with key accounts, stakeholders, and executive sponsors.
• Motivate your team to deliver superior customer satisfaction and provide exceptional day-to-day service to current clients, supporting customers by email, phone, online presentations, screen-sharing, and in-person meetings.
• Ensure solutions are delivered successfully and on time according to customer needs and objectives; provide quote lead-time estimates and communicate monthly and quarterly initiative progress to internal and external stakeholders.
• Maintain KPI reporting, forecast and track key account metrics, monitor and analyze customer product usage, and identify performance improvement opportunities.
• Record non-conformance reports (NCRs) and manage corrective actions; investigate and resolve quality-related customer non-conformances and complaints.
• Participate in supply chain planning and supplier audits.
• Identify and manage cost-saving initiatives to meet customers’ annual cost-reduction targets.
• Maintain data integrity in the Nefab ERP system.

Skills

Interpersonal skills

Organizational skills

Communication skills

English fluent

Strategic leadership

Problem solving

Negotiation

Education

Logistics/Supply Chain/Packaging degree or equivalent

Tools

ERP system

Job description

Key Account Manager Nefab Packaging South Central

As Nefab Group continues to grow, engaged people are key to our success. As a Key Account Manager, you’ll help deliver packaging solutions that exceed customer expectations by guiding account strategy, coordinating delivery and inventory planning, managing pricing and costing, driving cost savings, and identifying new opportunities within existing accounts. Join our team at Nefab Packaging South Central. You will contribute to strong customer relationships, reliable delivery and account execution, cost savings, and business growth for Nefab. You’ll be part of Nefab’s account management organization, working with customers and internal teams to coordinate planning, inventory, pricing, and delivery and identify savings and growth opportunities. This position is located in Houston, and you will report to Adrian Chavez.

Main Responsiblities

• Serve as the customer’s primary local contact, supported by the Global Key Account Manager; build trusted-advisor relationships with key accounts, stakeholders, and executive sponsors.


• Motivate your team to deliver superior customer satisfaction and provide exceptional day-to-day service to current clients, supporting customers by email, phone, online presentations, screen-sharing, and in-person meetings.


• Ensure solutions are delivered successfully and on time according to customer needs and objectives; provide quote lead-time estimates and communicate monthly and quarterly initiative progress to internal and external stakeholders.


• Maintain KPI reporting, forecast and track key account metrics, monitor and analyze customer product usage, and identify performance improvement opportunities.


• Record non-conformance reports (NCRs) and manage corrective actions; investigate and resolve quality-related customer non-conformances and complaints.


• Participate in supply chain planning and supplier audits.


• Identify and manage cost-saving initiatives to meet customers’ annual cost-reduction targets.


• Maintain data integrity in the Nefab ERP system.

Minimum Education and Experience Requirements

Education

• A degree or diploma in Logistics/Supply Chain, Packaging, Industrial Distribution or equivalent


• Project Management, Six Sigma certification preferred.

Experience

• Leadership experience in a fast-paced environment, with 3–5 years of experience in logistics and supply chain.


• At least 3 years of experience in customer service, key account management, sales, or management; packaging industry experience is an advantage.


• Experience in a planning function supporting a large warehousing operation and using an ERP system in a production environment.


• Understanding of product-costing principles and solid knowledge of quality management systems and procedures.

Languages

• Fluent in English, both written and verbal

Skills and Competencies

• Strong interpersonal, organizational, and communication skills, with confidence interacting across all levels of the organization and with customers and vendors.


• Ability to quickly identify, prioritize, and execute tasks to meet critical project deadlines.


• Strategic team leader and team builder with a collaborative, can‑do attitude and a hands‑on, ownership mindset.


• Skilled at solving problems in complex systems and negotiating with third-party providers of products and services.

Physical Demands and Work Environment

The physical demands and work environment described below are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Requirements

The role involves stooping, kneeling, standing, reaching, walking, gripping, pushing and pulling, lifting items weighing 1–40 lbs., speaking, listening, observing, and performing repetitive motions. Specific vision requirements include close, distance, and peripheral vision, depth perception, and the ability to focus.

Work Environment

Office conditions are typical of an office environment. The role requires frequent local and international travel, including overnight travel, and may involve weekend or evening work. The position involves periods of increased pressure related to goals and deadlines, as well as daily accountability for decisions and outcomes. Frequent interruptions and meetings are also part of the role. Plant conditions may include noise levels above 90 dB and some dust. Personal protective equipment (PPE) is provided.

Health and Safety

Nefab is committed to reducing workplace risks and providing healthy, safe working conditions in accordance with international standards and local laws.

Environment

Nefab develops innovative packaging and logistics solutions that optimize total cost and reduce environmental impact. Sustainability is integral to our value proposition and encompasses economic, social, and environmental considerations, including the welfare of our employees and other stakeholders.

Company Values And Ways Of Working

Our core values are Simplicity, Empowerment and Respect. Our ways of working are characterized by Customer First, Cooperation, and Communication. This means that we are always putting customers first, through cooperation and communication. We respect each other and the environment. People are empowered to grow and innovate to simplify.

Nefab is an equal opportunity employer, embracing diversity and inclusion. We are committed to building teams with a variety of backgrounds, perspectives, and skills. We believe everyone has talent, and therefore welcome all applications.

We are part of the Nefab Group, which was founded in 1949 and is a world leading global provider of sustainable packaging solutions and logistics optimization services. Nefab saves environmental and financial resources by optimizing supply chains. We do this by innovating together with our customers to create smarter packaging and logistics solutions while always respecting people and high ethical standards. This contributes to a better tomorrow for our customers, for society, and for the environment.

With more than 75 years of experience combined with competence and presence in 39 countries, we offer global solutions and local service worldwide to companies in industries such as Telecom, Datacom, Semicon, Energy, Medtech, Mining & Construction, and LiB & E-mobility. Nefab Group has around 5,500 employees with a yearly turnover of 10.3 BSEK. The owners are the Nordgren/Pihl family and FAM AB, a privately owned holding company within the Wallenberg Ecosystem.